Average
Based on 91 reviews
HME Medical Shop3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HME Medical Shop Started In Order to Offer a Simple, Easy Way to Provide The Right Medical Equipment and Services at a Low Price. Unlike many medical equipment suppliers, Insurance companies do not dictate the equipment you can purchase from HME Medical Shop. By cutting out the red tape of insurance providers, we give you the freedom to choose the exact high-quality equipment you need, without the months of waiting or restricted options. We focus on getting you mobile and comfortable—immediately. We are trusted by our Customers, Home Health Professionals, and Government Agencies all across the country. Our full line of Home Medical Equipment, Medical Supplies, and Parts and Accessories feature the top brands available today and all include free shipping and handling.
HME Medical Shop (hmemedicalshop.com) has 91 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 29 reviews with 1 star · Clear filters
Clay S.
I placed an order 16 days ago that has not yet been shipped. I can't reach anyone at the company. I've emailed them on their site with no response. Their phone system claims they have online chat on their website, but that is nowhere to be found. So far, their service sucks! If I don't get a response, I will cancel my order and find another vendor. At this point I would say "stay away."
Russ F.
Ordered a replacement seat for Mom's rollator on April 22 . Got a text saying shipped with a tracking # . When I go to that tracking # Fedex says they'll ship as soon as they get the package . Now May 15 and no seat and can't talk to anyone on the phone or on line . SO frustrated .
Tony
Ordered a part on Aug. 16. I checked the status on Aug. 21 and it still showed as processing. So I called to ask about it and it took about 4 hours to finally get some kind of story about the manufacturer moving to new warehouse, bla bla bla. I was promised that the part would be shipped today, Aug. 28 but when I checked the status it still showed as processing. This time I contacted them through the chat feature on their website and was given another story about problems with the warehouse and it will be 48 to 72 hours before it can ship. I finally informed them that I want it shipped tomorrow and the status updated with a tracking number or a full refund. Regardless of whether or not they actually ship the part tomorrow this is extremely poor service.
J. U.
Adult Wenzelite Anterior Safety Roller ordered on April 7, 2018. As of May 30, no delivery, no response. My next step apparently will be to go to VISA for a refund and claim of fraud.
Joe K.
Was told item would ship 48 hrs after it was in stock. It did not. Called customer service, was told they would get it shipped ASAP, it did not. Called customer service, was told she arranged to have it shipped from manufacturer that day, it did not. Called today, was told no assistance could be given. Still hasn’t shipped.
