Sue H.
Hassle Free
Quick response, quick repair, quick resolution - hassle free experience.
Reply from Home Warranty Inc.Feb 19, 2026
So glad to hear! Appreciate the feedback.
Great
Based on 694 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
694 approved reviews, newest moderated first
Sue H.
Quick response, quick repair, quick resolution - hassle free experience.
Reply from Home Warranty Inc.Feb 19, 2026
So glad to hear! Appreciate the feedback.
Mark M.
We were able to find our own tech and quickly diagnose the issue, then move forward with reimbursement quickly. Customer service was great and they were prompt to approve the claim and process a check for reimbursement. I've had a different home warranty company in the past and my experience with Home Warranty Inc far exceeds that company.
Reply from Home Warranty Inc.Feb 19, 2026
So glad to hear! Appreciate the feedback.
customer
Very timely response to my issue! Your team made the end to end process simple and clear.
Reply from Home Warranty Inc.Feb 19, 2026
Love to hear this! Thanks for sharing.
Diane W.
First, I didn’t realize that I would have to find a repair service to fix the oven. Second, I didn’t know that I would have to order the parts myself. After doing all of that, everything turned out fine. I was under the impression from my contract, that I would receive more money towards my repair than I received.
Reply from Home Warranty Inc.Feb 20, 2026
We reviewed your claim - looks like you requested Sears service out and they asked you to purchase the part? We gave an allowance amount and let you choose which contractor. It would not be our normal practice to have a customer order their own part - that was a decision by Sears who is an independent contractor. Once the repair is complete, we just need a copy of the completed work invoice and we will reimburse you - by e-check if you want the fastest option. Sears does not accept direct payment from us.
Faleria De R.
They were quick to respond for my home warranty needs. And refunded me in a timely manner
Reply from Home Warranty Inc.Feb 19, 2026
Love to hear this! Thanks for sharing.
Evan G.
IT did not cover me 100% as it was explained correctly by the realtor at time of closing. If I new that was the case of covering the item partially I would jave shopped around before deciding.
Reply from Home Warranty Inc.Feb 20, 2026
So sorry to hear we did not meet your expectation - we list the deductible right on the contract and outline the coverage in the terms and condition. We will follow back up with your realtor to ensure she understands the coverage as well.
NPage
Filing a claim was very simple and easy. You’re provided with a check list to go by and when it’s done you’re approved and your check is on the way!!
Reply from Home Warranty Inc.Feb 17, 2026
We aim for simple and easy! Thanks for the feedback.
customer
The quick response
Reply from Home Warranty Inc.Feb 16, 2026
Thanks for the review!