Cassandra B.
Everything was great from start to…
Everything was great from start to finish I told them the problem, I called to have fix they approved with in minutes.
Reply from Home Warranty Inc.Dec 12, 2025
SO glad to hear - thanks for sharing!
Great
Based on 694 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
694 approved reviews, newest moderated first
Cassandra B.
Everything was great from start to finish I told them the problem, I called to have fix they approved with in minutes.
Reply from Home Warranty Inc.Dec 12, 2025
SO glad to hear - thanks for sharing!
James R.
It was an awesome experience, called on a Sunday not expecting a return call until Monday. Pleasantly surprised they called back that morning and open a claim, referred a repair shop. The repairman noted all of the issues and they found a very similar dishwasher at Lowes and covered the cost of it.
Reply from Home Warranty Inc.Dec 12, 2025
Thanks for the review! Much appreciated.
Rick
The process went pretty smooth. I didn't know how to work with the warranty, but the person I worked with was very nice and helped me.
Reply from Home Warranty Inc.Dec 12, 2025
Great to hear - thanks for the review!
Dwight
Did not honor their own written agreement. Never again will I choose their services. Will warn others.
Reply from Home Warranty Inc.Dec 11, 2025
Sorry to hear you were not satisfied. We are a little puzzled why you feel we did not honor the agreement. Your failures combined exceeded the cost of a new unit so we gave you the cash out to purchase a new unit. You are certainly welcome to have a supervisor review your claim by giving us a call back.
ethan C.
Home Warranty Inc was terrific to work with in finding a reputable technician to replace our water heater. They were prompt and professional. Fortunate to have the opportunity to work with them.
Reply from Home Warranty Inc.Dec 11, 2025
Fortunate to have you as a client! Thanks for the review.
Marjorie M.
The repair person was competent and promptly diagnosed the problem. HE NEEDED TO ORDER A PART, BUT CALLED when he had received it and returned to install it. The repair was done in a timely manner.
Reply from Home Warranty Inc.Dec 10, 2025
Appreciate the feedback! Thanks for the review.
Dave D.
We have been with Home Warranty for many years. This company is honest and fast. We submit our claim and within minutes, we have the name of a Service to contact for repair. Representatives are always friendly and knowledgeable.
Reply from Home Warranty Inc.Dec 10, 2025
Love the feedback! Thanks for taking the time to review.
Holly
the cap on coverage is too low with current pricing structures.
Reply from Home Warranty Inc.Dec 10, 2025
Thanks for the feedback - we aim to be as transparent as possible in our pricing and terms. We appreciate your thoughts and will take your feedback under advisement for future plan changes.