Home Warranty Inc.Reviews of homewarrantyinc.com

Reply from Home Warranty Inc.Oct 1, 2026

Thank you so much for the 5-star review! We're glad our team got back to you quickly and that our representative explained the process clearly. Making things easy to understand is something our team takes pride in, and we'll be sure to pass your kind words along to the representative who helped you. We appreciate you being a Home Warranty Inc customer, and we're here whenever you need us.

Reply from Home Warranty Inc.Oct 1, 2026

Thank you for your positive review! We're so glad it was quick and easy, and we appreciate you choosing Home Warranty of the Midwest.

Reply from Home Warranty Inc.Oct 2, 2026

We're sorry for the frustration this caused. Having an appointment repeatedly pushed back when you're without AC is genuinely difficult, and we understand why that was upsetting. We want to clarify that the $400 reimbursed was the full amount approved for this covered repair, not a reduced or capped payment. While we connect customers with contractors in our network, scheduling and completion of individual appointments is handled directly by those contractors rather than by us. We appreciate you bringing this to our attention and are glad the AC issue itself got resolved.

Reply from Home Warranty Inc.Oct 1, 2026

Thank you so much for being a loyal customer for 6 years, and for taking the time to share this. We're so glad Tracy Renee was able to walk you through the coverage details patiently and clearly. We'll be sure to pass along your kind words to her directly, she'll really appreciate it. You're right that coverage details can change at renewal, and we understand that catching customers by surprise isn't ideal. We're always happy to review your current plan's coverage with you anytime so there are no surprises down the road. Thank you again for choosing Home Warranty of the Midwest all these years!

Reply from Home Warranty Inc.Oct 1, 2026

Thank you for the feedback, and we're glad the claims process itself was quick and easy. For this type of repair, your plan includes a set coverage allowance rather than full replacement cost, which is why it didn't cover the entire job. We understand that's disappointing, especially for a repair this size, and we truly appreciate you choosing Home Warranty of the Midwest. If you'd like to go over your plan's coverage limits in more detail, we're happy to walk through it with you anytime.

Reply from Home Warranty Inc.Oct 1, 2026

Thank you for the kind words! We're so glad we could get this taken care of quickly for you, and we're grateful you chose Home Warranty of the Midwest and trusted us to take care of your home. We truly value you as a customer and appreciate you taking the time to share this.

Reply from Home Warranty Inc.Oct 1, 2026

Thank you so much for the kind words and for the honest feedback. We're glad we could help get your dishwasher issue resolved quickly, that responsiveness matters to us too. We also hear you on wanting more toward a full replacement, and we understand that's frustrating. Coverage for this type of issue comes with a set allowance under your plan, which is why it came in below full cost. If you'd ever like to go over your plan's coverage details, we're happy to walk through it with you anytime. Thanks again for being a customer of Home Warranty of the Midwest!

Reply from Home Warranty Inc.Oct 5, 2026

Thank you for sharing your experience, and we're sorry to hear your first weeks in your new home have been so frustrating. We understand how disappointing it is to have appliances fail so soon after moving in. Each claim is reviewed individually under the terms of your service agreement, which includes provisions for conditions that existed before coverage began. We'd welcome the chance to review your claims with you and make sure every decision was explained clearly. Please contact us directly so we can take another look.