Mark C.
Excellent Customer Service
When i had a problem, Danny at the customer service centre was extremely helpful. He organised a replacent part to be sent out free of charge. The process was quick and without any fussing. Excellent

Average
Based on 570 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
honiture.com is listed under Appliances & Electronics.
honiture.com (honiture.com) has 570 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
570 approved reviews, newest moderated first
Mark C.
When i had a problem, Danny at the customer service centre was extremely helpful. He organised a replacent part to be sent out free of charge. The process was quick and without any fussing. Excellent
Raymond K.
Having spoke to Danny he solved my problem straight away. Great customer support would recommend them highly. Thank you.
Krzysztof B.
Alles gut !! Funktioniert einwandfrei
cally
Love my G20 pro!! Life changing. Also customer service is great when I needed them. Highly recommend
Rebecca
I have emailed the 'support' email about 5 times and I have tried to contact them through Amazon as well, but I have never received a single acknowledgment of any of them. I was very happy initially with the vacuum I bought until it became really hard to pull the stick apart to use different attachments and then one time I tried to pull it apart and all the electric components came out with the stick and the lights on it no longer work. I also had to buy a replacement battery charger as the original one stopped working. Just an acknowledgement would have been a start, but it does seem from reading others' reviews that as soon as you've bought a product from them that's when they stop dealing with you.
Reply from honiture.comSep 16, 2026
We're sorry to hear about your experience. It sounds like you may have contacted the wrong email address – please reach out to our customer service team at [email protected] with your order number, and we'll look into your case as quickly as possible. Thank you for your patience. Best regards, Honiture Team
fabrizio di F.
It is a good product and the battery lasts enough to clean my apartment with one charge.
Thomas M.
Very nice helpdesk and great products!
Dhruv
After purchase support is great! I purchased their robot vaccum 2 years ago and recently it's dust container got damaged. I found their website and order part online. I received my order within couple of weeks without any problem.