Horizon TrustReviews of horizontrust.com

Mercie, was very professional and provided the exact service that I was looking for

Ben was very patient. He helped me figure out why I couldn’t log into my account and also explained how the account is linked to a banking account. Very helpful.

I spoke with Ben today about a couple of issues regarding my Horizon account. He was able to walk me through both issues quickly and efficiently. He knows his stuff.

I had a great learning and informative session with Ben Luu. He walked me through on my laptop and iPhone, the new Portal. When we arrived to the Portal, he walked me through every option, and answered all my questions regarding my IRA account. He had patience, and was very pleasant. I am extremely pleased from all the knowledge.

Niki handled my call like a true professional. She was able to answer all of my questions in a timely manner and did so with a kind and pleasant demeanor. She is a model of how customer service should be performed and I wish all of my interactions with any customer service could be with people with her same attention and caring to do the job right. I also appreciate that she was easily heard and annunciated her words for easy understanding. Please reward her and allow her to show and teach others how customer service should be done. Kudos Niki and thank you!

The issue (IT issue) I called Customer Service for was unable to be resolved; but the reason for attempting log in was. The specialist professionally and efficiently was able to settle my need for the attempted log in.

I wouldn’t say all the company employees are doing a great job. I have called several different ones and have not got any responses. I have emailed, left voice messages and even text no response. But Valerie called right back and went right to work on the problem she is a breath of fresh air.

Withdrawing money was a breeze! One email to Amber and we received our funds with 48 hours. Highly recommend Amber and Horizon!