Reply from HormifyOct 31, 2025
Hello,
To clarify, our subscription pricing structure is designed to offer meaningful savings to long-term customers. To protect this model, Hormify has safeguards to prevent misuse — such as subscribing for the initial discount and cancelling before renewal.
Under our Terms & Conditions:
22.9.6 – Renewal Cancellation Deadline: Subscriptions must be cancelled at least 48 hours before the end of the billing period to stop the next shipment and charge.
22.9.7 – Early Cancellation Discount Adjustment: If a subscription is cancelled before the second charge, the difference between the discounted price and the regular retail price applies. This ensures the initial discount isn’t used without the intended subscription commitment.
22.9.5 – First Renewal Finality: If the first renewal is processed, it’s considered part of the original commitment and can’t be refunded or reversed. Future renewals can still be cancelled.
We’d also like to reassure you that Hormify is a clinically formulated supplement designed to support hormonal balance, which, in turn, can aid metabolism, mood, and energy regulation. While individual results vary, many customers report positive outcomes — including support for weight management and relief from menopausal symptoms such as hot flashes — when used consistently alongside a balanced diet and healthy lifestyle.
Please provide us with the email address used for your order, so we can:
1. Confirm that you indeed signed up for a subscription (not a one-time purchase).
2. Verify that confirmation and reminder emails — including self-service cancellation links — were sent before renewal.
3. Review your case further to see if an exception may be possible regarding your refund request.
We’re happy to take a closer look once we can confirm these details.
Warm regards,
– The Hormify Team