Reply from HoulteFeb 7, 2026
Hi Asli,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet expectations, especially for a piece of this investment level.
We understand how disappointing it must feel to encounter delivery delays, color differences, assembly difficulties, and alignment concerns. These are not experiences we aim to provide, and we take such feedback seriously. We have shared your comments with our Production, Quality Control, and Logistics teams to review both manufacturing tolerances and finish consistency.
Regarding the hinge alignment and carving details you mentioned, our Technical Support team is prepared to reassess your case thoroughly rather than relying solely on adjustment guidance. If a replacement was discussed but not completed, we would like to investigate that immediately and clarify what occurred.
We also want to address your concern regarding website reviews. We do not create or alter customer reviews. If there has been any misunderstanding or technical error, we are committed to reviewing it transparently and correcting it.
Your experience matters to us, and we would sincerely appreciate the opportunity to resolve this properly. Please contact us directly so we can prioritize your case and review all documentation together.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care