Bad
Based on 96 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Half Price Books, Records, Magazines, Incorporated is the largest family-owned chain of new and used bookstores in the United States.
Half Price Books (hpb.com) has 96 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
96 approved reviews, newest moderated first
Deshawna C.
I called 5/6/23 to verify that item was in stock...I was told that it was....Item was slated to be received between 5/12-5/29 I received item on 5/15/23. NO COMPLAINTS HERE ...just 5 stars ***** This is not a paid review lol
Lavern R.
They are a scam and a rip off. Never take your books there for sale! I worked for 3 days at ~ 50 cents per hour sorting through ~ 500 of my decesed brother's books. He had business, health, espionage, love - relationship, marketing, JFK hard cover, flynn, Tom Clancy, Accounting and many more topics etc. I narrowed the list down to 17 cube boxes for about 340 books. I had to waite 3.5 hours for them to record the books. Average new price for these books would have been ~ $ 20 ( conservatively low ) and they "OFFERED" ME $ 94 or 27 cents per book ( I honestly think it should have been $ 940 but the guy at the counter just said take it or leave it. What was I supposed to do? Take them all back? If they sell them for $ 1 each, that is a 400% mark up from their purchase price! While I was waiting I checked out some Tom Clancy books that were on their shelf and the were priced at ~ $5 for small paperback. That is an 1800 % mark up from the price they paid me. Many of the books were in new condition and many more were in good condition.
Grace R.
I went here to sell my books. I sold three in good condition. I got two dollars. Don't go here. They take your money and give you nothing. Some of the pages in my book are highlighted. They also were talking about the books I sold in poor light. They were in ok condition. I would suggest Amazon. I have a family who uses to get 2 dollars a book a couple of years ago. Now its bad custer service and worse prices.
Filippos M.
Terrible customer service. 2 months waiting for my product and when I contacted them they disappeared, not replying back or anything. Unbelievable behavior.
Harold Y.
Expensive prices and ridiculous shipping rates. You can't use a credit card with a gift certificate. I was over by 2 cents on a gift card order, therefore, I would have to pay with a credit card. They're getting the gift card balance for free. Never buying from them again, they suck! Staying with ThriftBooks forever!
Gary H.
I have bought hundreds of books from HPB's over the last 10 years many of the latest mysteries to many Westerns and Mountain man books such as the Sackett series. All my books are in good to excellent condition. In the past few days sorted out 130 books out of my collection and drove to HPB's. I first went through the Western section and books ranging from about $3.00 to $5.00! Then I brought in my neat collection in they called my name in about 15 minutes and offered $3.30 for $130 books ALL of which I bought at HPB!!! Thats about 2cents a book! Will never buy again from this bunch!!!
D. E.
I ordered from this lame company via AbeBooks. I've used AbeBooks for over 10 years and have NEVER had a problem with ANY of the many books I've purchased, until using Half Price Books as the seller. On 11-20-22 I ordered a Quad Edition of the LDS scriptures in Leather & large print. The site showed this book in stock, so I ordered it. Yesterday (11-28-22), my order came and it was a Triple Combination of LDS scriptures paperback in large print. This unwanted book is 11" tall/8 3/4" wide and must weight around 2 lbs. I now have to go wait in line at the post office while everyone is shipping Christmas packages. The shipping cost will be super high. I'm hoping AbeBooks is honest and has this dirtbag company refund not only my $36.35 order charge, but the return shipping cost, too. They don't supply a return label, either. I will never trust Half Price Books again. I would say their service is half-baked to the max! Book companies: if you list a book as in stock, but it really isn't, DO NOT substitute other books. Just use your brains and refund the customer, so they don't have to go to the hassle of returning a book they didn't order, end up being disappointed, and then, have to wait for refunds that you hope are honest.
Tim D.
I ordered a book from this seller through Abe Books (whom I've had no problems with). Be warned that if you have a problem with this outfit your problem will not be addressed quickly (3 days for me) and you'll get a standard, boilerplate response telling you it's your problem, not theirs, so contact the post office. Customer service is basically non-existent.
