Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
XL
Good and convenient
Reply from Hubble ContactsJul 26, 2019
Hi XL, Thank you for taking the time to leave this review. I'm so glad to hear that you're happy with the lenses and service! We love to have you on board! Best, Vanessa
Chantell
i like the easy of having my disposable contact delivered without me sending a confirmation.
Reply from Hubble ContactsJul 26, 2019
Hi Chantell, Thank you for taking the time to leave this review. I'm so glad to hear that you are happy with the lenses and that the subscription service is working out well for you! If there is anything we can do to improve your experience, please let us know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Vanessa
Nate
Have been with them for over a year. Great service.
Reply from Hubble ContactsJul 26, 2019
Hi Nate, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the lenses and subscription service! We love having you on board! Best, Vanessa
Tiffany L.
Horrible customer service. Called and cancelled subscription, and then still got charged a month later. Called again asking for refund and they say they don't do refunds..although if you Google it, it says they offer full refunds if product is returned back to them. I asked to speak to a supervisor and they told me one would return my call. That never happened. Wouldn't recommend this company to anyone.
Reply from Hubble ContactsJul 26, 2019
Hi Tiffany, Thank you for taking the time to leave this review. I'm so sorry to hear that you're having a frustrating Hubble experience. Our current return/refund policy is the one that can be found on our website. Any other versions of this policy are outdated and are no longer valid, barring certain circumstances. I'd like to look into your account and see if there is anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll be in touch ASAP. Best, Vanessa
Rosemary
They are great but I think it's a bit costly
Reply from Hubble ContactsJul 26, 2019
Hi Rosemary, , Thank you for taking the time to leave this review. We appreciate your feedback! We keep our costs as low as we can, while still providing a quality lens. If you'd like to, you can adjust the frequency of your orders and deliveries, if you don't use lenses every day! If you have any questions or concerns, please feel free to reach out to us at [email protected]! Best, Vanessa
Daniel
Good customer service for the most part. My biggest complaint is that you can't cancel your subscription online. But it's easy to use, otherwise, and holds a necessary spot in the market if you ask me.
Reply from Hubble ContactsJul 26, 2019
Hi Daniel, Thank you for taking the time to leave this review. I'm so happy to hear that you're satisfied with the service! Your next order is scheduled for Sunday, July 28, so if you would like to cancel, please be sure to call in before then to avoid being charged. If you have any questions, please do not hesitate to reach out to our team via email at [email protected]! Best, Vanessa
John
Love the ease of receiving new daily contacts. The old days of waking up with dry contact eyes are long gone. Only big issue was a number of the new contacts irritated my eye. I would have to throw away a new contact and open another one. This happen about a dozen times throughout a full year.
Reply from Hubble ContactsJul 26, 2019
Hi John, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the subscription delivery service! You should not be having this experience with the lenses, so we would love for you to reach out to our team so we can look into this and find out if there is anything we can do to help! Just send an email to [email protected] and we can connect you with our quality department. Best, Vanessa
Sasha
Love my contacts they come on time every month!
Reply from Hubble ContactsJul 25, 2019
Hi Sasha, Thank you for taking the time to leave this review. It's great that your deliveries are working out well! We appreciate your feedback! Best, Vanessa
