Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Nicole
Excellent service and responsive!
Reply from Hubble ContactsJul 26, 2019
Hi Nicole, Thank you for taking the time to leave this review. I'm so happy to hear that our team has been so helpful! We love having you on board! Best, Vanessa
Christine
Contacts are comfortable and inexpensive
Reply from Hubble ContactsJul 26, 2019
Hi Christine, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the lenses and that Hubble is working out so well for you! It's great to have you on board :) Best, Vanessa
David
Contacts were fine. Felt a little thin, and I wasn't able to use them with my allergies, but that's not limited to Hubble specifically. That said... One major thing is missing.... cancelling via the website. You tend to be able to do EVERYTHING with this company online, except cancelling. For that, you have to call and speak to someone. Welcome to the 21st century. Get with the program.
Reply from Hubble ContactsJul 26, 2019
Hi David, Thank you for taking the time to leave this review. I'm sorry to hear that the cancellation process was disappointing. As you said, we do allow you to make other changes to your delivery schedule through the customer portal, but we do require a phone call for cancellation so that we can offer solutions to any unresolved issues, and help ensure a quick and successful cancellation. Best, Vanessa
Mary
They change the date the subscription comes out of the bank regularly and they price has increased
Reply from Hubble ContactsJul 26, 2019
Hi Mary, Thank you for taking the time to leave this review. I am sorry for the confusing experience you have had so far. I'd like to offer some helpful information! You can log into your Hubble account to view your delivery schedule. Orders are scheduled to come out every 28 days, to ensure that you do not run out of lenses, but you are welcome to adjust your schedule to suit your needs! As for our price increase, you should have received a notification about this--we are doing what we can to keep our lenses available at an affordable rate, while not compromising on quality! If you have any questions, or if you'd like help making account adjustments, please feel free to reach out to [email protected] and we'll get back to you ASAP! Best, Vanessa
Terresa
Love that they are delivered every month...nothing like fresh contacts....everyday!!!! Whoop whoop
Reply from Hubble ContactsJul 26, 2019
Hi Terresa, Thank you for taking the time to leave this review. I'm so happy that you're loving the Hubble Contacts service! We love to have you on board! Best, Vanessa
Maria
Absolutely THE BEST
Reply from Hubble ContactsJul 26, 2019
Hi Maria, Thank you for taking the time to leave this review. We are so happy that you're loving the Hubble Contacts experience! It's great to have you on board! Best, Vanessa
Tiny
Been using them for years only had 1 problem with a box of contacts and they sent me a new box immediately haven’t had anymore problems since. Highly recommend getting contacts from them.
Ashley
On a couple occasions I have had to email customer service-either because I didn't update my prescription before my order went out or I lost my contacts and needed an emergency shipment while on vacation. Every single time I get a super fast response and they have gone above and beyond to help.
