Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Lena
the overall product is great, the box can be hard to open but other than that they are great.
Reply from Hubble ContactsJul 9, 2019
Hi Lena, Thank you for taking the time to leave this review. I'm glad that you're enjoying the lenses, and appreciate your feedback! If there's anything we can do to make your Hubble experience even better, just email [email protected] with the subject line "ATTN: Trustpilot" Best, Vanessa
Chris
Love being able to put a new pair of contacts every day
Reply from Hubble ContactsJul 9, 2019
Hi Chris, Thank you for taking the time to leave this review. I'm so happy to hear that you're satisfied with our lenses! If there's anything we can do to turn this 4-star rating into a 5-star one, let us know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" Best, Vanessa
Nicole
Love em! Never tear...good fit/good price
Reply from Hubble ContactsJul 9, 2019
Hi Nicole, Thank you for taking the time to leave this review. I'm glad to hear that you're loving the lenses! If there's anything we can do to improve your Hubble experience, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Vanessa
Kaitlyn
I love Hubble! I love that I don’t need to worry about running out of contacts. And the contacts themselves are very comfortable. I’ve been using them for over a year now, and have had no issues.
Reply from Hubble ContactsJul 9, 2019
Hi Kaitlyn, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the lenses and the subscription! We really appreciate your feedback! Best, Vanessa
Angela Q.
I cancelled my subscription in January 2019 as the lenses were awful. Today Hubble have taken £27.00 from my bank account. This has been reported to my banks fraud department. Not a good company to deal with
Reply from Hubble ContactsJul 9, 2019
Hi Angela, Thank you for taking the time to leave this review. I'm sorry to hear that you've had some issues with cancelling your subscription. I'd like to find out what happened and see what we can do to fix this. Please email [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Vanessa
Tina
The quality of these lenses are awful! I ordered the free trial and the lenses were uncomfortable from the start. On my second time wearing the contacts they scratched my eye causing a subconjunctival haemorrhage (burst blood vessel) that left my eyes bloodshot. Upon inspecting the contact lenses they have "HUB" engraved in them, and I believe this branding caused a scratch in my eye. I would avoid these contacts at all cost. I emailed them about my experience and that I had to pay doctor's fees to get my eye checked after using their contacts and they didn't even seem fathomed or concerned about the quality of their contacts. They just cancelled my subscription. Poor service and poor quality. Stay away.
Reply from Hubble ContactsJul 9, 2019
Hi Tina, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience. I'd like to find out more about what happened, and connect you with the proper department. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will be in touch ASAP. Best, Vanessa
Christa A.
Cancelled my account on 4/30/2019 via phone, and the continue to send me more and charge me. I've attempted to cancel for the third time. I called and they said they had "no recording" of my phone call. they asked me for "proof" i called them and said that because they record their calls they trust their systems. I'm so irritated. I sent them the email with the cancellation confirmation and they still won't refund my money. I had to call my credit card company for a dispute.
Reply from Hubble ContactsJul 9, 2019
Hi Christa, Thank you for taking the time to leave this review. Im so sorry to hear about your experience with our team, and I'd like to look into this more to find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" so that we can get to the bottom of this quickly! Thank you, Vanessa
Michael Guy P.
Tried the sample pack, tempted to put a claim in for the £1. Worst, most uncomfortable lenses ever. The second you put them in you can feel every blink and feels like each blink is going to knock them out and leaves you feeling very uncomfortable. Not even like they're that particularly cheap. Going to be going back to daysoft, tempted to chuck the other 10 pairs in the bin. Also can't understand the monthly sub. model either, pretty sure nobody would ever recommend wearing lenses ever day, so having to delay deliveries and reschedule them is a total waste of time and effort.
Reply from Hubble ContactsJul 9, 2019
Hi Michael, Thank you for taking the time to leave this review. I'm so sorry to hear that you have not been happy with our lenses or service. If you haven't already, please be sure to contact our team to cancel your subscription. You can find specific cancellation details in your account or in the TOS available on our website! Best, Vanessa
