Hub Group, Inc.Reviews of hubgroup.com

My delivery was supposed to be here last week they come at different times of the day call you randomly to say there 15 min away never pick up there phone I will never order from them again worst service ever

I’ve had an incredibly disappointing experience with Hub Group Final Mile. My refrigerator delivery has been rescheduled four separate times, and I’ve now been waiting over two weeks with no resolution. Each time, I was given a delivery window of 3–7 PM EST, yet on two occasions, I received calls after 7 PM, completely outside the agreed timeframe. Most recently, I was called at 10:47 PM and asked if they could deliver my fridge within 30 minutes—completely unreasonable and unprofessional. To make matters worse, the customer service experience has been just as frustrating. The representative I spoke with was rude and dismissive, and at no point did anyone apologize for the repeated delays or inconvenience. It feels like my delivery is consistently pushed to the end of the day or deprioritized altogether. After four cancellations, poor communication, and a lack of basic professionalism, I cannot recommend this service to anyone expecting reliable or respectful delivery.

If I can leave no stars I would, this company is fraudulent. They said they attempted to pick up my order and failed. I have been home all morning and even called out of work just to be here and they never showed up. I’m now calling Better Business Bureau on them. Do not use.

They had my order for 3 weeks before. It was the lived kept on scheduling canceling scheduling canceling 3 weeks I waited for my order. The truck came, didn't text me, didn't ring. My bell took pictures of my home but never rang my belt or texting me and then left I had to wait another week, horrible, horrible company. The driver's work excellent when it got delivered.I wouldn't even give it a star

The company is in a state of chaos.

Gabriel Hernandez and Hub Group are comfortable with mold growing in their customers homes due to issues caused by Costcos delivery teams! Costco delivered a dishwasher for us, and their crew broke the water line under our sink installing it. For about 10 minutes, scalding hot water poured into our cabinet, ruining our cabinet, seeping into the floor, and likely causing mold. 9 days later, we still have received zero support from Costco or the third parties through whom they outsource customer service and insurance claims. If you buy a dishwasher from Costco, cross your fingers and hope everything goes right. If it doesn’t, you are in TROUBLE. 1

If I could give them a zero I would. Worst delivery service ever. They canceled on me twice and unapologetic. Communication is the worst and no live person to talk to. Never again

This company was VERY, VERY CLOSE (and still is not out of the window) to me filing suit against them for breach of contract! They were supposed to deliver my furniture a week ago. They DID NOT SHOW UP and THEY DID NOT CALL. The next day, I received a call from a woman at "Hub Group" whom I could barely understand on the phone, apologizing for not delivering my furnture. We mad an agreement that they would deliver it the following Tuesday. On Tuesday morning, I received a call from the truck driver who had my chairs on his truck. He stated, "I don't know why these fools put this on my truck. I'm on the other side of the state today. I can't deliver your chairs." Again, the next day (today, Wednesday), I received a call from the same hard to understand woman, who promised that they would deliver my chairs tomorrow (Thursday). IF MY CHAIRS ARE NOT DELIVERED TOMORROW, I WILL FILE SUIT AGAINST HUB GROUP FOR BREACH OF CONTRACT! I will do this to make a point. Run a professional business or get sued!