Hub Group, Inc.Reviews of hubgroup.com

I would put 0 stars. Several calls were made to pickup boxes of flooring, but no calls, text nor emails were received. HubGroup keeps wasting our time by saying someone will call within 24 to 48 hours, no calls are received leaving the customer waiting. I was able to schedule a pickup, but no one showed up. I notified HomeDepot. They should not associate with unreliable and untrustworthy vendors like HubGroup.

Hub Group canceled my scheduled pickup without notifying me. I had to reach out to them myself, only to be told by Kayla J that they could not complete the return pickup that day. This is completely unacceptable. Customers should not have to chase a company for updates about a scheduled service. The lack of communication and professionalism is extremely disappointing. I wasted my time waiting for a pickup that never happened. I would not recommend Hub Group based on this experience.

I would give this company a negative rating if it were possible, and based on other reviews, it appears I'm not alone. Like many others have experienced, customer service repeatedly promises, "Someone will contact you within 24–48 hours," yet no one ever follows up. So far, I've had two scheduled deliveries, both unsuccessful. The first was canceled because their truck supposedly broke down. The second was a complete no-call, no-show, with no communication or explanation. Their live chat support is virtually useless, offering generic responses without any meaningful resolution. It appears the company has little to no oversight or accountability for the third-party terminals and delivery providers it contracts with. I'm genuinely surprised this company remains in business given its terrible customer service, poor planning, lack of communication, and complete disregard for its customers' time. Overall, an extremely frustrating experience. I would strongly recommend avoiding this company if you have other delivery options.

Waited 6 hrs for a delievery yesterday. It was scheduled between 2-4. At 3:58 I called and was told driver had one more stop before me and delivery would be before 7pm. At 7:10 hubgroup no longer answered their phone. At 8: 45 am this morning I called and was told someone had to reach out to reschedule, as todays truck was already loaded. Totally unprofessional. Driver no call no show, just quit doing his job at 4:30. Dispatch no call to inform me. I should have been the first stop this morning.

Hubgroup driver delivered 1 wrong item and 1 item partially. I was supposed to get an armchair and a desk, and I dont have a whole of anything. The delivery guy dropped them off and FORGED my signature on the slip that documented the delivery as complete. Then, when I called and mentioned this to him, he THREATENED me. I am very scared now, as he naturally knows my address. HUBGROUP, wth?

Absolute nightmare of a company—avoid at all costs! Home Depot hired HubGroup to pick up a heavy, defective bathroom vanity that arrived with a broken marble top. Their drivers showed up on 9/29, took one look at it, and immediately refused to touch it, claiming it was "too heavy." They didn't even bother bringing a pallet jack or basic moving equipment—an unforgivable oversight for a freight/delivery logistics company. I even offered to unpack the box and remove the damaged marble top myself to make it over 100 lbs lighter, but they refused to cooperate. They simply snapped a few pictures, claimed someone would follow up to reschedule, and left. Predictably, I never heard back. Since that day, I have made six separate attempts to get this pickup rescheduled: Phone: Their automated system took my information and promised a follow-up within 2 days. Nothing. Live Chat: I explained the situation to a representative who assured me someone would call. Nothing. Email: I sent a message to their lastmile email address over a week ago. Complete radio silence. There is literally no way to reach a live human being on the phone. Their customer service is an absolute black hole. HubGroup is easily the worst logistics service I have ever dealt with, and Home Depot needs to drop them immediately.

I am expressing my extreme frustration regarding the repeated cancellation of scheduled pickups for my return. Pickups have been cancelled six times: on 9/25, 9/30, 10/2, 10/7, 10/9, and 10/16. I have spoken with Group Customer Services multiple times, including supervisors. Over a week ago, I emailed the Group hub to submit a formal complaint, but I have not received an acknowledgment. I was informed that the issue was escalated to an internal team, and I was told twice that there is no driver available for my area. I have also contacted Home Depot management to resolve this, yet no solution has been provided yet. New appointment dates continue to be scheduled, but no refund can be issued until the item is successfully returned. This has been an extraordinarily unprofessional experience. I request immediate assistance to resolve this issue and process my return.

Absolutely the WORST shipping company I have ever dealt with! If I could give them ZERO stars, I would. No matter how desperate you are or how urgently you need something shipped, DO NOT USE THIS COMPANY! For the past 15 days, I have been trying to get them to pick up an item from my home, and they have failed to do something as simple as arranging a pickup. Every single time I contact them, they come up with another ridiculous excuse for why they haven't shown up. It's always a different story, another empty promise, or another reason why they can't do their job. What makes this experience even more frustrating is the complete lack of professionalism, accountability, and respect for their customers' time. I have wasted countless hours waiting, following up, and trying to get a straight answer. They keep making promises they don't deliver on, and apparently, nobody at this company is capable of taking responsibility or actually solving the problem. How can a shipping company be so incompetent that it cannot even manage to pick up a package after 15 DAYS? Picking up and delivering items is literally the service they are supposed to provide! I have dealt with many companies over the years, but this level of unreliability and terrible customer service is on another level. They have turned what should have been a simple, straightforward pickup into an unnecessarily stressful and frustrating experience. Save yourself the frustration, wasted time, and endless excuses. Find literally any other shipping company before trusting these people with your shipment. I strongly recommend avoiding this company at all costs. They are unreliable, unprofessional, and completely incapable of delivering even the most basic service they advertise.