Bad
Based on 257 reviews
Hub Group, Inc.1.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
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Scott B.
This is a horrible business. They provided a four hour delivery window and then an hour after the window texted to say they would arrive in another 30 minutes. When I called to reschedule delivery they told me maybe they could get it to me four days later. Not sure what kind of business practice this is but it's pretty unacceptable. I would avoid using these people and any business that uses them for delivers.
Lisa P.
It's been two weeks. I've been calling both Hub Group and Home Depot to pick up a large 72" vanity that was damaged on shipping. NOTHING! They keep telling me I will receive an email to confirm and it never comes. I call daily and nothing happens. This is awful. Husband says he is going to have some guys load it into a trailer and he is taking it to Home Depot himself and demanding a refund. This is insane! It cost me $2000.00. I ordered a second one because I needed it for our renovation. Now, I need that money. This is insane! Do not utilize this shipper, if at all possible. Terrible.
Leroy S.
This company is ridiculous. Been trying over a month for them to pickup my return from home depot. They schedule and never arrive. Empty promises after promises. I wonder if there is a legal way to escalate this. No company should be this bad at a simple return pickup.
Robert Rivera F.
I had to use them because of The Home Depot and Lowes. But oh boy, they are really bad, had an appointment at 1:00 p.m for three orders and two of the drivers showed up at 10:00 a.m, not respecting the appointments scheduled by them. And now the third pickup they rescheduled it for the next day in the morning. If we get missed for The Home Depot or Lowes we get fines, and because of them we can get in trouble with our business partners.
Nicholas L.
Home Depot return with 2 missed scheduled appointments. I had to call out of work the first time and they no showed for an appointment window that THEY gave to me. Customer service told me that the particular station that serviced my area was having problems but now that I see all the reviews with similar experiences I see that this is this company as a whole that is a disaster. After scheduling a second appointment they no showed again with no call, email or anything. My refund for my damaged product from Home Depot is contingent upon this company picking up and returning the item so it baffles me why Home Depot (a reputable company) would partner with such a terrible company and give their customers such a bad experience. As consumers we need to band together and petition Home Depot, Wayfair, or whatever other company uses this horrible company to end their business dealings with them.
Bryan C.
Avoid this company at all costs. It is highly recommended cancelling your order and placing it somewhere else that doesn't use Hub Group.
KAREN W.
DO NOT DO ANY BUSINESS WITH THIS COMPANY. THEY ARE LIARS AND WILL USE SMALL TRUCKING COMPANIES AND THEN NOT PAY THE CARRIER FOR THEIR SERVICES. WHAT A HORRIBLE COMPANY. I AM GOING TO LET ALL THEIR CUSTOMERS KNOW THEY DON’T PAY
Laureen G.
Update from my previous review. After 20 days of shear misery dealing with these people at Hub Group they finally picked up my damaged toilet from Home Depot. When they arrived I specifically asked them if I needed to sign anything for the pick-up. They said no, and I thought that was odd but I video taped the entire pickup in case I had trouble receiving my credit for the toilet from Home Depot. After they left…within about 10 minutes I received an email confirming the toilet was picked up and attached was a signed receipt with my forged signature on the receipt. So beware if you have to deal with this miserable company. It is shocking to me they remain in business.
