Hub Group, Inc.Reviews of hubgroup.com

Trying to get an icemaker delivered that was ordered through Home Depot - we're on the third ETA date and still don't have it. NO communication from Hub Group - can't get through to a person when I call, neither can the Home Depot CS reps. I finally got in touch with someone after waiting for 2 hours on the chat bot but it keeps giving an error message while waiting or while talking with a CS rep. It's broken 5 times so far and the person I spoke with couldn't even give me any information. Still don't have the delivery window time line. Incredibly unprofessional and frustrating.

I ordered a bed and frame set that was supposed to be delivered sometime on 16 June 2025. I say "sometime" because the expected delivery window varied depending on which email or message from Hub Group I checked. According to the automated message I received when I tried to check the status of my order, it was supposed to be delivered between 3 and 7pm. It is now 8:16pm, and my bed is no where to be seen. No one has responded to my online chat, and their automated phone system is a joke. These guys are clowns, and I would avoid them at all costs.

I was supposed to receive white glove delivery including assembly and disposal of packing materials. Delivery drivers simply dropped off the boxes and left. But not before asking me for two bottles of water which they took off with instead of staying to assemble the furniture. Nearly impossible to get a hold of anyone via phone to reach some sort of resolution. I did talk to one lady that seemed to care and agreed we should have had assembly and packaging removal. But I can’t get a hold of the local delivery hub and they were supposed to call me to follow up and didn’t. Horrible experience, horrible company.

Can I write zero? Seems like everyone agrees this company is terrible. Home Depot should stop using them asap!! They have zero customer service, don’t come when they are supposed to, and send you to a terrible automated voice assist who does not understand you when you try to reach a human. Will probably not shop at Home Depot again given how bad this third party experience is.

If I could give zero stars I would. Hands down one of the WORST delivery companies there is. We had a stove and dishwasher scheduled to be delivered on May 23rd (today is June 8th). We tracked the delivery from California to Flint (approximately 1 hr from our home). It arrived to Flint at their dock on May 20th, where it simply disappeared until I called and requested a dock search. We were then notified that it would be delivered yesterday between 10 and 2. At 1230 one of my neighbors messaged me asking if I had received my stuff because the delivery driver was trying to unload it into one of their barns! They do not even live on the same road as me and the barn isn't even by their house. They stopped him and told him where we are located. He loaded up and never showed up to our house. We haven't heard any updated delivery information and when i called the customer service number I was told to send an email because they have no way to contact the driver. I have never experienced such a ridiculously horrible company, ever.

This is the worst delivery company I have ever interacted with. They never answered a phone call and their chat function never worked. My original delivery didn’t arrive when we were at home, then was rescheduled and this time no phone call prior to delivery and past the delivery window again!

Would rate 0 if possible. Genuinely have never experienced worse customer service. Connecting to a live person was nearly an impossible task. My delivery got delayed so that it wouldn’t arrive until after I moved, so I needed to resolve this. I only connected to a real person once and they were so rude. Then on the chat I had someone disconnect from me without a word because I expressed my frustration. Eventually, when I would call the automated voice would tell me I called the wrong number to connect to an agent, then it would read the number I needed to call. Spoiler alert- it was literally the number I was on the phone with. I ended up cancelling my order and ordering from elsewhere because they were simply not assisting me at all. Do not recommend one bit.

If I could have given NO STARS I would. I ordered a 16' x 48" pool from Amazon and saw it was being delivered by HUB GROUP between May 28th - May 30th. The package never arrived. If I search for it on their website it says its been at the same warehouse location since May 29th. After waiting on hold all day to speak with a customer service representative I was told they couldn't find my package and it had been marked delivered. It definitely hadn't. I spent almost $600 on an item that had a GUARENTEED delivery date so my daughter could have a pool party for her birthday which was not able to happen. If you see HUB GROUP as the deliverer on anything CANCEL YOUR ORDER IMMEDIATELY.