ButureReviews of ibuture.com

I ordered a battery replacement September 11, 2024 and I haven’t received it. I’ve told them multiple times of the delivery issues and spent a lot of time emailing and at the post office asking them, since the company swears it was delivered. I’ve asked them twice to reimburse me since a replacement is too hard for them and they’ve ignored my emails. I would under no circumstances buy from this company again. I had to buy another vacuum because their battery holds little charge.

I have been chasing for over one month for a part to replace under warranty. They do not respond to emails. I’ve not even had the vacuum for a full year and it’s causing issues. I will not be buying any more products from this company. It’s very rare I leave bad reviews but having to keep chasing every week for over a month is ridiculous. I can’t vacum properly as the wheels keep falling off the roller head.

Bought Buture V70 vacuum in December 2023 with a warranty registered the same day. I am covered. So December 2024 the vacuum stops working. The brush wheel wouldn't spin and the succussion is not pulling in any dust. I have emailed them with all the details and attachments. There was no response for a week. Then, I have tried the online chat which pointed me to Contact Us. I have explained everything and attached my warranty confirmation evidence. No response even after 48 hours. I doubt if BUTURE even have an after sales support. Buture, if you are reading this message, can you contact me please? I have sent enough mails and raised enough requests and I need an acknowledgement and support from you.

Stopped working after 4 weeks of light use. Customer service is all crickets. Had I only checked Trustpilot. Never again for sure.

I have a motor that went out on my Buture V40. The vacuum was less than one year old when this happened. Buture will not respond to my emails. I’ve sent multiple times to email address for warranty and other addresses given on their site. There is no phone number for customer service. For me the warranty is a sham. Interestingly I sent a request for product information using another email address and they responded to me. Buyers beware.

PLEASE DO NOT ORDER FROM THESE SCAMMERS!!! Very poor product. Charge is useless and lasts only a few minutes. Customer service / after care sales none existent. Do Not Use this company!!!!

VC80 BUTURE is the worst cordless Vaccum I've ever used. I read a review that recommended it highly. POOR: corners and along baseboards POOR: transition from wood to even low pile rugs. POOR:on general wood and tile floors, requires repeated sweeps. OK: on low pile rugs The floor attachment constantly pops up from the front while dispersing the dirt across the floor. Since it requires multiple sweeps, the battery runs down quicker than it would if the vacuum was as a advertised. I've never regretted a purchase more. Yes I relayed my concerns to the company. NO response.

Total Scammers!! Do not order from their website. They don’t respond to their emails and they no longer have a number listed on their website. They “shipped” our car starter with only a partial address (most likely so they could create a tracking number that never even worked). The product never arrived, of course. We placed the order on November 25th - so approximately 2 months ago. After making numerous attempts to contact them, we miraculously heard from them via email in December saying that the product had been returned to their warehouse in Germany. We asked them to resend it. They confirmed that they would. We never received the product, our order number has disappeared, they haven’t answered any other emails, and there is no way to call them. Obviously, we’re going to file a claim with the credit card company. A very dishonest Mickey Mouse operation.