Great
Based on 61 reviews
Identity Group4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
Identity Group (identitygroup.com) has 61 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
61 approved reviews, newest moderated first
VALLEY BUSINESS F.
Art dept.did not follow the artwork we sent. Thus multiple proofs which delayed the order.Plus handling charges were much too high. Christine
Reply from Identity GroupJan 10, 2020
Hi, there - Thank you for taking the time to write us a review. We're sorry to hear that you weren't happy with your experience with Identity Group. I'm going to pass along your review to our team so we can improve in the future!
DELTA H.
Everything is great except the shipping cost was way out of line.
Reply from Identity GroupJan 6, 2020
Hi, there! Thanks for taking the time to leave us a review. We're sorry to hear that shipping costs were not as you expected. We're continually working to improve our customer's experience, and will take your review into consideration as we make future changes.
ROLLINS COLLEGE [.
Joey Massucco, and Louise Vallone always provide great customer service!
Reply from Identity GroupJan 6, 2020
Hi, there! Joey and Louise are two of the best, and we're glad that you agree. We're looking forward to working with you again in the future.
G. Ahlstrand / C.
Great job! Thanks for all your help in securing this order! Customer (and inspector) were very pleased.
Reply from Identity GroupJan 6, 2020
So happy to hear that everyone was happy with their signs. Appreciate you taking the time to leave us such a positive review.
DREW & ROGERS-Angel Librizzi - Office M.
Customer service is excellent Quality is superb Enjoy working with this plant
Reply from Identity GroupJan 2, 2020
Hi, there! We're happy to hear that you had such a positive experience working with our team.
Dave R.
excellent company to deal with heads & tails above where it was years ago
Reply from Identity GroupJan 2, 2020
Hi Dave! Thanks for taking the time to leave us a review. We've worked hard to improve our customer's experience in the past few years, and we're glad that you've noticed.
Cindy E.
Thank you for the very quick response to my Order!!!! Cindy Evers
Reply from Identity GroupJan 2, 2020
Hi, Cindy! Thanks for taking the time to leave us such a nice review. We're happy to hear that you were happy with the response time on your order. Our customers are very important to us, and it's always great to hear from you! Looking forward to working together in the future.
FASTSIGNS/COLUMBIA
Responses are quick and detailed. Wide choice of products. Classy look. Kathy Hannon a pleasure to work with
Reply from Identity GroupJan 2, 2020
Kathy is one of the best, and we're glad that you agree! Looking forward to working with you again in the future.
