iENYRIDReviews of ienyrid.com

Reply from iENYRIDMay 27, 2026

Hi, we’re sorry to hear that you are unhappy with the return and refund process. Please note that all returns are handled according to our after-sales and return policy procedures. Once a scooter is returned, the refund cannot be processed immediately. Our warehouse must first receive and inspect the returned package before approval of the refund. From the time the package is shipped back to us, the full process of warehouse receipt and inspection normally takes approximately 14–21 days. After the warehouse signs for the parcel, you are welcome to contact our after-sales support team for an estimated timeline regarding the inspection and refund processing. Once we receive the warehouse inspection results, we will contact you regarding the refund status and next steps. We appreciate your patience and understanding during this process.

Reply from iENYRIDMay 27, 2026

Hi, we’re sorry to hear about your experience with the ES60 and we take safety-related feedback very seriously. The ES60 front assembly is designed and tested according to the product’s engineering standards. However, after long-term riding, high vibration, impacts, improper maintenance, or continued use with loose components, bolts and fastening parts may require regular inspection and tightening to maintain safe riding conditions. If you are experiencing loose steering components or damaged bolts, we strongly recommend stopping use of the scooter immediately and contacting our after-sales support team with photos or videos of the issue. Our technical team can help inspect the situation and provide suitable solutions or replacement parts if necessary. We also want to clarify that we do care about customer concerns and safety issues, and we are always willing to assist customers through our support process. Feedback like yours is important for us to continue improving both our products and after-sales service.

Reply from iENYRIDMay 27, 2026

Hi, thank you for sharing your experience with the iENYRID M4 Pro Max. Regarding the reduction in range after approximately 1500 km of use, battery performance can gradually decrease over time due to normal battery aging, riding habits, charging frequency, rider weight, terrain, and especially low-temperature environments, which can significantly affect overall range performance. As for the brake issue, the braking system can usually be adjusted and maintained to improve performance. We recommend contacting our after-sales support team for brake adjustment guidance videos. You can also find related maintenance and adjustment tutorials on our official YouTube channel. We appreciate your feedback on the display lock and lighting features, and your comments are valuable for helping us continue improving our products and customer experience.

Reply from iENYRIDMay 27, 2026

Hi, we’re sorry to hear that you are dissatisfied with the return process and we understand your frustration. We would like to clarify that our 15-day return policy is handled according to the specific terms and conditions outlined in our after-sales policy. Return requests involving product issues require technical verification, communication with the support team, and warehouse inspection before a refund can be finalized. Regarding return shipping costs, the handling depends on the nature of the issue, product condition, and return policy terms. Oversized products such as electric scooters can also involve higher logistics costs than standard parcels. Please also note that once a return is approved and the scooter is shipped back, the warehouse must receive and inspect the item before the refund amount can be confirmed and processed. This procedure is necessary to ensure that the returned product condition matches the reported issue. We sincerely apologize if the communication process caused inconvenience or delays. We still encourage you to stay in contact with our after-sales support team so the case can be reviewed and resolved properly. Customer feedback is important to us and helps us improve both our service and communication processes.

Reply from iENYRIDMay 27, 2026

Hi, we’re sorry to hear about your experience and understand your frustration regarding the repair and return process. For many technical issues, our after-sales team first provides troubleshooting guidance and replacement parts because some problems can be resolved more quickly without requiring the scooter to be returned. This is a common support process intended to reduce waiting time for customers. However, we understand that not all customers are comfortable carrying out basic repairs themselves. Regarding the return shipment, electric scooters are large and heavy items, so return logistics sometimes require additional coordination. We appreciate your patience while the courier collection was arranged. After returned products arrive at the warehouse, they must go through inspection and technical assessment before repair, replacement, or refund arrangements can be finalized. This process can take time depending on warehouse workload and logistics handling. We also apologize if the refurbished replacement option did not meet your expectations. Our support team proposed it as an alternative solution to help resolve the case more quickly. Please continue communicating with the after-sales team handling your case so they can provide the latest update regarding the inspection and refund process. We value customer feedback and are continuously working to improve our service experience.

Reply from iENYRIDMay 27, 2026

Hi, we’re sorry to hear about your experience with the ES1 and understand your frustration regarding the troubleshooting process. The 8E error code can sometimes be caused by different components, such as the throttle, controller, wiring connections, or communication system. This is why our technical support team initially attempted step-by-step diagnosis based on the information available at the time. In some cases, replacing the throttle resolves the issue, while in others further component inspection is required. Regarding replacement parts, some components must be shipped directly from our factory due to model compatibility requirements, which can result in longer delivery times. We would also like to clarify that our return policy is handled according to the product condition, technical verification results, and after-sales policy terms. Since technical troubleshooting and repair solutions were already in progress for the reported issue, the support team continued assisting with repair options during the communication process. We appreciate that you agreed to accept the controller assembly solution, and we sincerely hope it resolves the issue properly. If you continue experiencing problems after installation, please stay in contact with our after-sales support team and provide updated videos or photos so the case can continue to be followed up. Customer feedback is important to us and helps us improve both product quality and support service.