iENYRIDReviews of ienyrid.com

Reply from iENYRIDJul 4, 2025

Respected Customer, We highly value feedback from you and every customer. After conducting a thorough investigation into your case, our support team responded to your request within 24 business hours, clearly outlining our proposed solution—including arranging free shipment of a new battery for your replacement. At no point did our support staff: ❶ Fail in their duties, ❷ Exceed response time limits, or ❸ Address your concerns passively without providing solutions. The prompt reply and customized after-sales solution fully comply with the customer service standards set by iENYRID, and do not align with your accusation that we "take ages" to respond. While we would sincerely apologize if our service ever fell below our pledged standards, our review of all email records between you and iENYRID confirms that we must firmly reject factually unsupported defamation regarding our actions.

Reply from iENYRIDJul 4, 2025

Dear Customer, We have carefully reviewed your feedback and immediately examined our customer service records regarding your case. After multiple verifications, we confirm that the taillight accessory sent to you is indeed the correct replacement part, and the installation video was included with the shipment. However, we suspect the confusion may have arisen from an additional step in the wiring process: The black and white plastic sleeves must be detached from the original taillight’s wiring connector before being installed onto the new replacement accessory’s wires. This extra procedure might have led you to mistakenly believe the connector was incompatible. Over the past decade, iENYRID has provided eco-friendly mobility solutions to over 300,000 users worldwide. While we continuously strive for improvement, we acknowledge imperfections in our journey and have made mistakes along the way. That said, our core policies remain unwavering: No-questions-asked returns/refunds Comprehensive after-sales warranties These commitments—especially our prominent "14-Day Refund Guarantee" highlighted on our website—are strictly enforced. We never reject eligible claims. Thank you for choosing iENYRID. Within our capacity, we remain dedicated to providing you and all customers with reasonable after-sales support.

Reply from iENYRIDJun 30, 2025

Respected Customer, We sincerely apologize for the deeply disappointing shopping experience you encountered. It goes without saying that our handling of your after-sales request was utterly unacceptable – this represents a serious failure on our part. Our customer service system proved inadequate in providing you with timely responses (per our workflow, every after-sales inquiry should be addressed within one business day; clearly, we fell short). Furthermore, significant quality improvements are needed for our products. It is simply unacceptable that core components failed after just weeks of use. To compound these failures, we dispatched incorrect accessories during your replacement parts order. We offer no excuses for such an egregious error. We are profoundly sorry for the frustration this experience has caused you. iENYRID has betrayed your hard-earned trust – trust that is invaluable and, due to our own shortcomings, may be permanently damaged. Nevertheless, we are grateful for your honest and constructive feedback. It has underscored the urgent need to rectify issues we previously underestimated. Immediately following internal discussions, iENYRID has: Initiated expanded recruitment for our customer service team Commenced quality improvement negotiations with manufacturing partners Launched an investigation into the root cause of the accessory shipment error Our team has been instructed to contact you promptly to resolve your case. While iENYRID exists to bring the joy of electric riding to the world, we recognize we've delivered only frustration in this instance. We are eager to earn back your confidence by making things right. Sincerely, The iENYRID Team

Reply from iENYRIDJun 23, 2025

Dear Valued Customer, We deeply regret that our product has provided you with a disappointing experience. The growth and expansion of the iENYRID brand over the years has been built on the support of every customer like you, making your feedback invaluable to us. Your honest review has highlighted critical areas requiring urgent improvement: Comprehensive Product Quality Enhancement We commit to upgrading every aspect – from mechanical design and material optimization to production environments, assembly standards, and quality inspection protocols. Strengthened Customer Service Our support team is a vital touchpoint for post-sales care and listening to user experiences. While our dedicated colleagues work exceptionally hard, they cannot single-handedly resolve all challenges across iENYRID’s global operations. We will thoroughly evaluate how to provide greater structural support to empower their service. Implementing these changes is challenging but necessary. Every purchase you make represents a leap of faith in iENYRID – a trust placed in us despite uncertainties about the future. Positive feedback fuels our passion; Constructive criticism charts our path forward. We will persistently strive to earn the trust of more users – including yours – no matter how distant that hope may seem.

Reply from iENYRIDJun 20, 2025

Dear Valued Customer, We sincerely apologize for the negative experience you encountered and truly appreciate your honest feedback. In response, we immediately liaised with all relevant colleagues to identify where our service process fell short. Our investigation revealed several critical areas requiring improvement: Guaranteed Response Time: Despite time zone differences, we must enforce strict oversight to ensure customer service responds to all inquiries within 24 business hours, particularly when calls cannot be answered. Inventory Management: While spare parts are typically shipped within 72 hours, we discovered multiple cases (including yours) where orders could not be fulfilled due to stock shortages. We are restructuring our parts inventory protocol. Proactive Communication: When parts are out of stock, our team must promptly contact customers to explain the situation, apologize, and offer clear options: refund or continued waiting with regular updates. Choosing iENYRID among numerous brands is a privilege we deeply value. We are profoundly honored by your trust yet deeply remorseful for failing your expectations. iENYRID exists to spread the joy of riding worldwide—yet our errors brought you inconvenience rather than delight. This fundamentally contradicts our brand ethos. To rectify this, we have initiated rigorous internal reviews and strategy meetings to prevent recurrence. Regarding your order, our records confirm the spare parts were shipped on the 16th of this month, and the tracking number was shared by our team. We sincerely apologize again for your dissatisfaction. Your candid feedback is invaluable—it drives us to become better. iENYRID Team

Reply from iENYRIDApr 18, 2025

Dear Daniella, We are truly sorry to hear about your experience, and we deeply regret the frustration and inconvenience caused. Providing excellent customer service and high-quality products are our top priorities, and it’s clear we fell short in this instance. We understand how disappointing it must have been to deal with delays and unresolved issues. This is not the standard of service we strive to provide. We want to assure you that we are taking your feedback seriously and will thoroughly investigate what went wrong in your case to prevent such occurrences in the future. Please reach out to us at [email protected] with your order details so we can ensure your concerns are fully addressed and resolved promptly. Your satisfaction is important to us, and we are committed to making things right. Thank you for sharing your feedback, and we apologize again for the negative experience you’ve had. Kind regards, iENYRID