Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Imagine Cruising USA
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
The booking process has been great. The staff is very attentive to our requests and tries to provide the best options for our booking.
The communications have been excellent and concerns quickly answered.
Reply from Imagine Cruising USAAug 12, 2026
Thank you for your wonderful review! We are so pleased to hear about your positive experience with our booking process and the attentiveness of our staff. We are glad that we could provide excellent communication and quickly answer your concerns.
NA
Nancy
Vincent and Stephen were wonderful
Vincent and Stephen were wonderful. Worked hard to get us the cruise we wanted.
Reply from Imagine Cruising USAAug 12, 2026
We're so glad that Vincent and Stephen helped you find the perfect cruise! We appreciate your kind words.
OL
Ohio L.
Terrific Patience
Since I am a 78 year old, widowed, retired Librarian, my credit card issuers set low limits on my cards. What they don't know -- probably because they never checked -- is the fact that I pay my credit card bills directly out of an $80,000 Money Market account, regularly fed by over $1.5 million in conservative investments. I just spent FOUR HOURS, trying to pay the deposit on my last Bucket list vacation. My Imagine Cruising contact, Zane, was more than patient, and very pleasant throughout the entire farce, which was resolved, finally, with a quick trip to the bank to authorize a wire transfer for the full price of the trip.
Thank you very much, Zane, and thank you, Imagine Cruising, for hiring such a nice guy!
Reply from Imagine Cruising USAAug 12, 2026
We truly appreciate you sharing your experience with us. We're glad to hear that Zane was able to assist you with your booking, despite the challenges you faced with the payment process. We understand that navigating payment limitations can be frustrating, and we're pleased that a resolution was found for your bucket list vacation. We value your feedback and are always looking for ways to improve our customer experience.
CU
Customer
Sebastian was very nice and double…
Sebastian was very nice and double checked on questions I had
Reply from Imagine Cruising USAAug 12, 2026
We're so glad to hear that Sebastian was helpful and thorough in answering your questions. We truly appreciate your kind words.
CU
customer
Very good representative
Very good representative. Extremely accommodating and easy to talk to.
Reply from Imagine Cruising USAAug 12, 2026
We're so glad to hear our representative provided such accommodating and easy-to-talk-to service. We appreciate your kind words!
CU
customer
Knowledgeable
Knowledgeable, friendly, and cooperative agent worked real hard to accommodate our request. I find imagine cruising a wonderful or new organization to me and I wish I had run into you sooner.
Reply from Imagine Cruising USAAug 11, 2026
We are so delighted to hear that our agent was knowledgeable, friendly, and worked hard to accommodate your request. It's wonderful to know you had such a positive experience, and we truly appreciate your kind words!
CB
Cathy B.
Oliver was so patient as my cell…
Oliver was so patient as my cell connection kept dropping off. He answered all my questions.
Reply from Imagine Cruising USAAug 11, 2026
We're so glad that Oliver was patient and helpful, even with connection issues. We appreciate your kind words!
CU
customer
Shan answered all my questions…
Shan answered all my questions thoroughly. She was great to work with.
Reply from Imagine Cruising USAAug 11, 2026
We're so happy to hear that all your questions were answered thoroughly! We appreciate you sharing your positive experience and kind words.
