Excellent
Based on 266 reviews
Imagine Cruising USA4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
266 approved reviews, newest moderated first
Margaret B.
Professional,efficient and courteous representative.
Reply from Imagine Cruising USAAug 28, 2026
We're so pleased to hear that you had such a positive interaction with our team. Thank you for sharing your kind feedback!
customer
Excellent service
Reply from Imagine Cruising USAAug 28, 2026
We are so happy you have had a positive experience with us. Thank you for your kind words!
Lisa G.
First off, the trip we booked is a great deal, even after converting price to Canadian dollars. Second, Jonathan provided exceptional service. Explained things in detail and answered all questions clearly. It's a lengthy process to cover everything off, but it was a pleasure dealing with this individual.
Reply from Imagine Cruising USAAug 28, 2026
We're so glad to hear you found your trip to be a great deal! It's wonderful to know that Jonanthan provided exceptional service, explaining everything clearly and answering all your questions. We appreciate you taking the time to share your positive experience.
Nancy A.
Availability at time of contact to answer questions. Patience when there were some glitches. Will wait to evaluate the trip when taken.
Reply from Imagine Cruising USAAug 27, 2026
We appreciate you acknowledging our team's availability and patience. We look forward to hearing about your trip experience!
Jan
We just finished working with Angie from the Concierge team, and couldn’t be happier. She was thorough, communicated well, and was especially helpful. This is our first experience with Imagine, and so far… great! We travel next May and look forward to a wonderful experience!
Reply from Imagine Cruising USAAug 27, 2026
We are absolutely delighted to hear about your wonderful experience with our Concierge team and your experience with Angie! It's fantastic that Angie was so thorough and helpful. We're thrilled that your first experience with us has been so positive, and we look forward to making your trip next May truly special!
customer
Harry was great to work with, very patient and took time to thoroughly explain everything. I didn't feel rushed or pressured to make a decision.
Reply from Imagine Cruising USAAug 26, 2026
We are so pleased to hear that Harry was patient and took the time to thoroughly explain everything to you. It's wonderful to know you felt comfortable and unpressured throughout the process.
customer Colleen L.
First time using it and was nervous it might be a scam. Took a chance because the trip looked awesome. Spoke to Vincent initially and was given a good overview of the trip. So I booked it.When flights became avaliable I researched them and then called to see about booking our flight. Spoke with Nancy and she was amazing in working with me to solidify our flights. She gave me our choices and we booked it. She made sure she got us the seats we wanted. When she realized we had the cruise after she changed our flight departure and notified me immediately. So far I am impressed. I expect the trip will be impressive as well.Hoping so.
Reply from Imagine Cruising USAAug 26, 2026
We are so happy to hear about your positive experience with us! It's wonderful to know that our team provided excellent service in planning your trip and securing your flights, especially with the last-minute adjustment for your cruise. We are confident that your upcoming trip will be just as impressive, and we truly appreciate you sharing your initial impressions. Thank you for choosing us!
Isabella
Zane was Professional, efficient and knowledgeable!
Reply from Imagine Cruising USAAug 26, 2026
We're so glad to hear about your positive experience with Zane. We appreciate you sharing your feedback!
