Great
Based on 652 reviews
Infinity Hoop4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
652 approved reviews, newest moderated first
Mary M.
It was good. Right arm much easier than the left arm!
Reply from Infinity HoopOct 1, 2026
Hi Mary, Sounds like that left arm is giving you a little extra challenge! We’re glad you had a good workout and hope it gets easier as you keep going. Keep up the great work and have fun with it! – The Infinity Hoop Team 💜
AK H.
My concerns were resolved quickly & love the product
Reply from Infinity HoopOct 1, 2026
Hi there, We love hearing that everything was resolved quickly and that you’re loving your Infinity Hoop! That’s exactly the experience we want for our customers. Thank you for sharing the love! – The Infinity Hoop Team 💜
Bella B.
I had a wonderful time being a part of the community. Everyone is super welcoming and encouraging. I did have to end my membership due to financial situations, so I sent an email to cancel my online account. I got a response back super fast from Rose and they were so kind and made sure to get it squared away pronto. I was super impressed by how nice they were and how quick the customer service was. And then on top of that they gave me a free gift as a thank you for trying them out! I was so shocked by the generosity and wowed by their kindness. I will 100% continue to use these products and come back to this community!!
Reply from Infinity HoopOct 1, 2026
Hi Bella, What a beautiful reflection on your time with the Community! We’re so happy you felt welcomed and encouraged, and that Rose made the cancellation process quick, kind, and stress-free when your circumstances changed. It means so much to know you’ll continue enjoying our products and hope to return to the Community in the future. We’ll be sure to share your wonderful words with Rose! – The Infinity Hoop Team 💜
Kristine L.
After a whole thing with shipping taking about a month, not knowing if I have the actual product and being charged for the VIP which I never agreed to Rose with customer service helped me figure things out. The only reason I am giving 4 stars. I will try the product and do another review.
Reply from Infinity HoopOct 1, 2026
Hi Kristine, Thank you for sharing your experience so openly. We’re sorry the shipping and membership concerns made for a frustrating start, but we’re glad Rose was able to step in, answer your questions, and help get things sorted out. We’ll be sure to share your appreciation with her. We hope you enjoy trying your Hoop, and we’d love to hear how it goes! – The Infinity Hoop Team 💜
Cheryl J.
They billed me for a monthly membership that I never agreed to. I’ve now opened 2 cases with their customer service to try and get it resolved but and have gotten no response in over 5 days, despite being told each time that I would hear from them in hours. Now I have to dispute it with my back because of their fraudulent charges and completely absent customer service. It was a mistake to buy from them.
Reply from Infinity HoopSep 26, 2026
Hi Cheryl, We’re very sorry for the frustration and concern this experience has caused. We understand how upsetting it is to see an unexpected membership charge, especially when you’ve reached out multiple times and have been waiting over five days for a response. We’ve recently experienced an unusually high volume of inquiries, which has resulted in longer response times than we aim to provide. We sincerely apologize for the delay and understand that you need answers, not more waiting. We’d really like the opportunity to review your membership charges and help resolve this. Unfortunately, we weren’t able to locate your account based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can identify your previous correspondence and assist you as quickly as possible. – The Infinity Hoop Team 💜
HonestMama
I purchased the Infinity Hoop fascia rings because I wanted to be sure I received a quality product from a reputable company. It took approximately 2 weeks to receive them (I bought 2 for $112). The items that arrived were not as expected, and I immediately reached out to customer service. It took longer than usual to receive a response from their team, however, I remained patient and persistent. They reviewed my claim as soon as they could and the customer care rep was very thoughtful and prompt to resolve my concerns. I do not have the products I expected, but trust in the Brand's integrity and customer care is restored.
Reply from Infinity HoopSep 26, 2026
Hi there, We’re very sorry to hear about your experience. We understand how concerning it must be to receive products that appear different from what you expected, especially after purchasing directly from our website. We also sincerely apologize for the lack of response despite your repeated attempts to contact us. We’ve recently experienced an unusually high volume of customer inquiries, which has caused delays in our response times. However, we understand that this doesn’t make the wait any less frustrating. We’d really like the opportunity to investigate the products you received, review the photos you’ve already provided, and make things right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Could you please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name? This will help us identify your previous correspondence and review your concerns as quickly as possible. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in Infinity Hoop. – The Infinity Hoop Team 💜
Hannah T.
The customer service is extremely helpful and friendly. They will get back to you in a timely manner and be flexible with your needs.
Reply from Infinity HoopSep 26, 2026
Hi Hannah, It’s wonderful to hear that our team made your experience such a positive one! 💜We’re glad you felt supported with friendly, timely assistance and that we could accommodate your needs. Thank you for recognizing the care our customer service team puts into helping our customers! – The Infinity Hoop Team 💜
Virginia R.
While I enjoy my hoop purchase I have concerns with missing items that I was expecting. I am also unhappy with the infinity flow I received as the quality isn’t what I was expecting customer service is impossible to get through to and I’ve been waiting over 2 weeks for a response. I don’t have faith that my concern will be resolved. Which is such a waste as I’ve been looking forward to this product for a long time only to be let down.
Reply from Infinity HoopSep 26, 2026
Hi Virginia, Thank you for sharing your honest feedback. 💜 We’ve recently experienced an unusually high volume of inquiries, which has caused delays in our response times, and we sincerely apologize for the wait. We’d really like the opportunity to review your concerns and work toward a resolution. Unfortunately, we weren’t able to locate your order based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can identify your previous correspondence and assist you as quickly as possible. – The Infinity Hoop Team 💜
