Infinity HoopReviews of infinityhoop.com

Reply from Infinity HoopSep 26, 2026

Hi Mikaela, We’re glad Rose was able to quickly assist with your Community membership and get your refund taken care of! We understand how unexpected charges can be concerning, and we’re happy she could make the process easier for you. We’ll be sure to pass your kind words along to Rose. Thank you for recognizing her helpful support! – The Infinity Hoop Team 💜

Reply from Infinity HoopSep 26, 2026

Hi Amanda, We’re very sorry to hear about your experience. We’ve recently experienced an unusually high volume of inquiries, which has unfortunately resulted in longer response times. We sincerely apologize for the wait and understand that you deserve timely assistance. We’d really like the opportunity to review your membership and order concerns and work toward making things right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us identify your previous correspondence and assist you as quickly as possible. – The Infinity Hoop Team 💜

Reply from Infinity HoopSep 26, 2026

Hi there, We’re very sorry to hear about your experience. We’d really like the opportunity to investigate the products you received and address your concerns about our contact information. Unfortunately, we weren’t able to locate your order based on the details available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. If possible, please also attach photos of the products you received. This will help us identify your previous correspondence, review the situation, and work toward a resolution as quickly as possible. – The Infinity Hoop Team 💜

Reply from Infinity HoopSep 26, 2026

Hi Sharon, What a lovely shoutout for Rose! We’re delighted she was able to help you through your concern and leave such a positive impression. We’ll make sure your five-star appreciation reaches her. Thank you for recognizing her incredible support! – The Infinity Hoop Team 💜

Reply from Infinity HoopSep 23, 2026

Hi Haley, We’re very sorry to hear about your experience. We understand how concerning it must be to receive a product that doesn’t appear to match what you expected and then have difficulty reaching us for assistance. We’d really like the opportunity to investigate what was sent to you and make this right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Could you please email our support team with “Trustpilot Review” as the subject line and include your order number, the email address used for your purchase, or your full name? This will help us quickly identify your order, review the product you received, and assist you as soon as possible. We look forward to hearing from you and getting this resolved. – The Infinity Hoop Team 💜

Reply from Infinity HoopSep 23, 2026

Hi Becca, Thank you for updating your review. We’re glad our team was able to get back in touch and resolve the Community membership refund for you. We understand, however, that the issue with your product still leaves your overall experience unresolved. We appreciate you sharing both the positive outcome with the refund and the areas where your experience fell short, and we’d like to make sure your product concern receives the attention it needs. – The Infinity Hoop Team 💜

Reply from Infinity HoopSep 23, 2026

Hi Char, We’re sorry to hear about your experience. We understand how frustrating it must be to have concerns about both the performance of your product and a Community membership charge, especially when you’ve already reached out for help and are still waiting for a resolution. We’d really like the opportunity to review both concerns and make things right. Unfortunately, we weren’t able to locate your order based on the information provided in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can quickly identify your account. Once we locate your details, our team can look into the product issue, your membership, and your refund request and assist you as soon as possible. – The Infinity Hoop Team 💜

Reply from Infinity HoopSep 23, 2026

Hi Kelly, We’re very sorry for the delay with your Infinity Flow order and, especially, for the lack of communication while you’ve been trying to get an update. We’ve recently experienced an unusually high volume of customer inquiries, which has resulted in longer response times than we aim to provide. We understand that waiting without answers only makes an order delay more frustrating. We’d really like the opportunity to locate your order, find out exactly what is happening, and get you the answers you’ve been waiting for. Unfortunately, we weren’t able to identify your order from the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us quickly identify your order and prioritize getting this resolved for you. – The Infinity Hoop Team 💜