InnoMaxReviews of innomax.com

Horrible, Check the return policy because if buy something you can’t return it!!! My pump went out and had to get a new one and it didn’t work with the existing lines? They said you can just cut them off and Ruth Goldberg them back on and should work, should work? I tried to return the pump and they said no, there’s nothing wrong with it? $500 down the drain!!!! Screw these people, even if you could get them answer the phone!! Bye Bye Innomax

Horrible. Purchased a $700+ mattress topper that has a manufacturer defect. The bladder is too small for the foam inside the topper. I even had a design professional take a look. The only solution would be to cut open the side, cut away some of the foam fabric, and sew together the side again. They basically told me that I am SOL and that is not warrantable. Do not purchase here. They are stating that it’s not a warranty issue when it was CLEARLY a manufacturing defect.

Poor customer service I have had water beds for 40 years. This is the worst experience. My last bed lasted 15 years. It was a waterbed made by Inno axdecided to purchase another from this company. Purchased a waterbed mattress, approximately two years ago, called Automax regarding the strong chemical odor. We have tried several products they recommend, and the mattress still smells of vinyl also within a year with only one person sleeping on a California king waterbed mattress, the foam moved to another side of the bed and can only sleep on one side the other bottoms out I’ve called at least six times to factory store and keep getting crazy, comments like jump on bed to get air out of it and move the phone to another side. One customer rep said too much water in the bed and before we would drain the bed we called again and another representative said we needed to add water to the bed . Problem is not resolved. Definitely will not recommend this company.

We’re good I’m receiving a full warranty.

Purchased new Innomax bed from John Hannon in Loveland store.Did not have the one in stock that I purchased and had to wait 6 weeks to get my new bed.It has recently arrived and was well worth the wait.I've only slept on it 1 night and already felt better in the morning.Great job Innomax!!

Excellent customer service in the Loveland store. John Hannon is very knowledgeable. I received a call Thursday night that my mattress would be delivered Friday between 1:30 and 3:30 and the delivery came around 3:00pm. The drivers were very courteous and I felt very comfortable with them. The bed is exactly what we were told . I highly recommend Innomax.

We have been waterbed owners for over 40 yrs and when we decided to try something new from innomax, we got our minds changed! Mindi from the Denver warehouse told us things about our waterbed that we had never heard before! She was do informative and helpful in explaining things to us! We walked out of there very happy and satisfied with our decision and the purchases we made! She is a great salesperson! Thanks Mindi! Doug and Sheri M.

Pretty painless order process. Good quality product. Easy to work with and get information. There is a bit of price negotiation that takes place rather than just listing the price for the items. Also, over a month after initial delivery I am still waiting for the replacement sheets from the original order since they sent the wrong size. I do not understand the delay. Glad it was not an important component (although I did have to immediately go out and purchase sheets for the bed).