Integrity EnergyReviews of integrityenergy.com

Reply from Integrity EnergyJul 2, 2024

Thank you for bringing this to our attention. We sincerely apologize for the negative experience you’ve had with our company. It is certainly not the standard of service we aim to provide. This is not acceptable, and we are taking your feedback very seriously. We are committed to addressing this issue immediately. Please contact our customer service team directly at [email protected] or 1-216-284-3629, so we can ensure your number is added to our Do Not Call list. Your satisfaction is important to us, and we would like to make things right. Thank you for your patience and understanding. We hope to resolve this issue swiftly and restore your trust in our company. Best Regards, Wiliam Jaros Retention Director

Reply from Integrity EnergyJun 21, 2024

Doug, Thank you for bringing this to our attention. We sincerely apologize for the distress and confusion caused to both you and your mother by our recent outreach efforts. This is not the standard of professionalism we strive to uphold. We understand that contacting your mother about your upcoming renewal agreement was inappropriate and caused unnecessary worry. We will review our sales practices immediately to ensure such incidents do not happen in the future. Respecting our clients' privacy and maintaining trust is of utmost importance to us. We appreciate your feedback and will use it to improve our processes. If there is anything more we can do to address this situation or if you would like to discuss this further, please do not hesitate to contact us directly at 1-216-502-4417 or [email protected] Thank you for your understanding and patience. Sincerely, William Jaros Retention Director 1-216-502-4417

Reply from Integrity EnergyMay 2, 2024

Thank you for bringing this issue to our attention. I am genuinely sorry to hear about your dissatisfaction with the contract terms. At Integrity Energy, we strive to uphold the highest standards of transparency and customer satisfaction. I am currently reviewing the details of your agreement and the context in which the contract was sold, particularly the forecasts related to gas prices at that time. We aim to ensure that all representations made by our team are based on the most reliable information available. In the meantime, I would like to discuss potential ways to address your concerns and explore options that could bring you relief and better meet your needs. Please reach out to our customer service team at [email protected]. We will schedule a call to discuss some options. Once again, I apologize for any stress or inconvenience this matter has caused. We value your business and are committed to ensuring that your experience with Integrity Energy aligns with both our values and your expectations.