Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
1,313 approved reviews, newest moderated first
Hartanti
They solved and taken care my issue with the controller device which was no beeping sound when start and the end professionally. I am very satisfied with the service with the customer services
Reply from iRESTOREDec 18, 2024
Hi Hartanti, Thank you for your kind words! I’m so glad we could resolve the issue with your controller and that you’re happy with our service. If you need anything else, we’re always here to help!
Peter
First, the price indicated in $ turned out to be USD instead of AUD which added 58% to the AUD price I had in mind. Cancellation policy is not clear Difficult to track the order online
Reply from iRESTOREDec 17, 2024
Hi Peter, Thank you for reaching out and sharing your concerns. I sincerely apologize for any confusion regarding the pricing and cancellation process. Since we’re based in the United States, all prices on our site are listed in USD. I completely understand how this might have led to unexpected charges when converted to AUD. Also, we allow orders to be canceled as long as they haven’t been shipped. If you ever need assistance with tracking or canceling an order in the future, please don’t hesitate to contact us and we'll be there for you in a heartbeat.
Ted
I had to reach out to them to see what was going on after 4 days and no shipping. They got back to me quick enough and said they would contact their fulfillment center . No further contact but it shipped next day . Estimated time for delivery 1 week ! Grant it that it is Christmas season but better communication would help
Reply from iRESTOREDec 16, 2024
Hi Ted, Thank you for your patience and for sharing your feedback with us. I sincerely apologize for the delay in communication regarding your order. I understand how frustrating it must have been to wait for an update, especially during the busy holiday season. I wanted to let you know that your order has shipped and is on its way to you. While the estimated delivery time is about a week, we’ll keep an eye on it to ensure everything goes smoothly. I appreciate you reaching out to us when there was no update after a few days. Your feedback about communication is incredibly valuable, and I’ll share this with our team to help us improve moving forward.
Lisa
I spent $2,018 and my Elite doesn't pulsate the light. No one is responding to my outreach over the weekend so I'm left worrying how this will be fixed. Not only is my product defective it was back-ordered. An email apologizing about it promised a bottle of the Hair Gummies. That didn't happen so right now I'm very concerned about customer service. When people are spending thousands of dollars, you shouldn't charge a credit card until it ships. You also should have customer service available through the weekend.
Reply from iRESTOREDec 16, 2024
Hi, Thank you for bringing this to our attention. I’m so sorry to hear about the issues you’ve experienced with the iRESTORE Elite device. I completely understand how frustrating this must be, especially after such a significant investment. The fact that your device isn’t working as it should is absolutely not the experience we want for you. I’ll make sure we prioritize resolving this, whether it’s troubleshooting or arranging for a replacement if needed. I also want to apologize for the delay in getting back to you over the weekend. We understand how important it is to feel supported, and I’ll share your feedback about weekend availability with our team to see how we can improve. As for the REVIVE Biotin Vitamin Gummies we promised, I’m really sorry this was missed. I’ll make sure they’re sent to you right away and ensure there’s no further oversight. Your experience matters to us, and I truly appreciate your patience while we get this sorted. We sent an internal request for your order details so we can prioritize your concern. Looking forward to making things right with you.
Pamela
I had my 1st contact with Czar at IRESTORE via chat. He was quick, helpful & called per my request. I wanted more in depth answers about some skin issues I fight. He answered with confidence, gave me an even better discount after Thanksgiving & made sure I knew how to use the mask upon receipt. After the purchase, management followed up making the experience of trusting my purchase even greater. I just got my mask Thursday, have completely familiarized myself with the settings. I am confident this mask has exactly what I need with red lights, infrared lights & blue light to fight bacteria. Thank you IRESTORE!
Reply from iRESTOREDec 16, 2024
Hi Pamela, Thank you so much for your kind words! It’s wonderful to hear about the care and support Czar provided. I’ll make sure he’s recognized for going above and beyond to assist you. We’re glad you feel confident with your new Illumina Face Mask and its features. Hearing how much you value your experience with us truly means everything. Thank you for trusting iRESTORE, and we’re here for you anytime you need us!
Robert M.
Nice appliance. Shipped well and as advertised.
Reply from iRESTOREDec 13, 2024
Hi Robert, Thanks for the positive feedback and wishing you all the best!
Cs
It was just really hard when I ordered the hair growth kit I could afford and you asked if I wanted to upgrade… and had to say no again to the better product. Just made me feel bad.
Reply from iRESTOREDec 12, 2024
Hi Carly, Thanks for purchasing the iRESTORE Pro device. I’m sorry to hear that our upgrade offer made you feel uncomfortable. That was never our intention, and we appreciate you sharing your experience. We value your feedback and are working to improve our approach to these options in the future. Thanks, and I wish you all the best on your hair growth journey.
customer
Customer services
Reply from iRESTOREDec 11, 2024
Thanks for the feedback, and I wish you all the best!
