Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
1,313 approved reviews, newest moderated first
Oxana P.
I bought iRESTORE Elite in May and have been really happy with it. It’s super easy to use and I’m already starting to notice some results. I also had a great experience with their customer service—they were quick to respond and helpful.
Reply from iRESTOREOct 6, 2026
Hi Oxana, Thanks for sharing your positive experience and early results from using the iRESTORE Elite device. Wishing you all the best in your hair growth journey!
Kimberly J.
I have been using the iRESTORE Elite for less than a month now and it is very easy to use, and comfortable. Shipping was very swift and my order required a signature. Although it's too soon to tell I do see and feel hair stuble, but I was using other methods prior to the Elite. I was set on purchasing the Pro but during check out I ended up getting the Elite. I believe it was offered at a lower price so I switched it and I didn't have to do any extra steps, which was great. The system added the Elite and canceled and refunded the Pro, and I may have gotten a discount (don't quote me). I hope to have a 5star review after using the Elite for awhile.
Reply from iRESTOREOct 6, 2026
Hi Kimberly, Thank you for sharing your experience! We’re glad to hear you’re enjoying the iRESTORE Elite and that your order and upgrade process went smoothly. It’s great to hear you’re already noticing some early signs of progress. We appreciate your trust in iRESTORE and look forward to being part of your hair restoration journey!
Aldo L.
Very disappointing customer service and follow-up. I originally contacted iRESTORE because I wanted to return my Illumina Face Mask within their advertised 100-day return period. Unfortunately, I hadn’t noticed any difference from using the product, so I wanted to explore the return option. They initially responded and offered me some alternatives to consider keeping the mask. I was actually open to hearing what they had to offer and responded with a few questions about those options. That’s when the communication suddenly stopped. I waited for a response and eventually sent a follow-up email. No response. I then sent a second follow-up because I was becoming increasingly frustrated with the lack of communication, and I still have not received a response. What is particularly disappointing is that I was genuinely open to considering their alternatives and potentially keeping the product. However, after this experience with their customer service, I am now 100% certain that I want to return the mask. For a company selling products at this price point and advertising a 100-day return policy, this level of follow-up is extremely disappointing. If I’m spending this much money on a product, I need to feel confident that the company will actually be there when I need support. Regardless of the product itself, I would not purchase another iRESTORE product after this experience. The lack of communication and professionalism has completely taken away my confidence in the company. At this point, I simply want someone to respond, provide the return instructions, and process my refund.
Reply from iRESTOREOct 6, 2026
Hi Aldo, We’re truly sorry for the frustration and disappointment caused by the delay in communication. We understand how upsetting it is to be left waiting, especially when you were genuinely open to considering our alternatives. We’ve already reached out to you directly, and our email includes a detailed explanation of what caused the delay, along with the next steps to help resolve your return request. We sincerely appreciate your patience and hope we can make this right.
Prisha
Great customer service!! Quick delivery! Very pleased.
Reply from iRESTOREOct 2, 2026
Hi Prisha, Thanks for the positive feedback, and wishing you all the best!
Ray C.
Pro helmet died only 5 months out of warranty period, no repair services offered or replacement. Super dissapointing, if i had known id have bought another brand.
Reply from iRESTOREOct 2, 2026
Hi Ray, Thank you for sharing your feedback. We understand how disappointing it is when a device stops working, especially after you’ve invested in it. Our iRESTORE Pro is covered by our limited warranty for the specified warranty period, which allows us to provide replacement support for issues that occur within that coverage period. Once the warranty has expired, we’re unfortunately unable to offer a complimentary repair or replacement, as outlined in our warranty terms. We understand this may not be the resolution you were hoping for, but we do need to apply the warranty policy consistently to all customers. We truly appreciate the time you used the iRESTORE Pro and regret that it did not meet your expectations.
Elliot D.
Great product great shipping and trust worthy.
Reply from iRESTOREOct 1, 2026
Hi Elliot, Thanks for the positive feedback, and wishing you all the best!
johnie L.
It hasn't done anything and thier return policy is a fraud. They want to charge 25% service fee and we pay shipping. Its a very over priced pos
Reply from iRESTORESep 28, 2026
Hi Johnie, We understand your frustration, especially if you haven’t seen the results you were hoping for. With iRESTORE devices, results can vary from person to person, and consistent use over the recommended treatment period is important. The device is designed to support hair regrowth, but it cannot guarantee the same results for everyone. Some customers may see noticeable changes sooner, while others may require more time before seeing a difference. Regarding our return policy, the service fee is part of the terms provided at the time of purchase and helps cover the costs associated with processing, inspecting, sanitizing, and restocking returned devices. Return shipping is also the customer’s responsibility unless the return is due to an issue on our end. We understand that the 25% service fee and return shipping may be disappointing, but these terms are in place to cover the costs involved in handling returned products while still allowing customers to take advantage of our money-back guarantee.
Gilma Q.
It’s an awesome mask and I am consistent using it. I love the mask why giving 4 stars is because I have an issue with the charger that started to give me problems since month 3. It doesn’t last long like at the beginning. Now I have to charge every other day for a 10 minute session not like before it lasted weeks. I wanted to get the neck light therapy but now I am worried the mask will not last either. It hasn’t been a year yet.
Reply from iRESTORESep 25, 2026
Hi Gilma, Thanks so much for sharing your honest feedback! We’re really glad to hear you love the Illumina Face Mask and have been consistent with your sessions. We’re sorry to hear about the charger, especially since you started noticing the issue after only a few months. We completely understand why this would make you hesitant about trying another product. Since your mask is still within its first year, please contact our Customer service team with your order number so we can look into the charger issue and help resolve it. We’d really appreciate the opportunity to make this right.
