Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
1,313 approved reviews, newest moderated first
Peter K.
Purchased iRestore Elite via the Truemed Checkout process to use my HSA. Received my LOMN a few hours later (which was nice) and then received the product in the expected timeframe. Used it for 2 sessions so far. Everything looks good atm.
Reply from iRESTOREOct 9, 2025
Hi Peter, Thanks for the feedback. We're delighted to know that the checkout and delivery process went smoothly. Looking forward to hearing more positive results in the coming weeks.
Magdalene
Speedy delivery, and knowledgeable support. Continued support
Reply from iRESTOREOct 8, 2025
Hi Magdalene, Thanks for the feedback! We wish you all the best.
Michelle de C.
the helmet burned my scalp, it's burning and I'm not using it. I don't know if it was the configuration, I really don't know what's going on
Reply from iRESTOREOct 8, 2025
Hi Michelle, We sincerely apologize for the discomfort you experienced with the iRESTORE device. We have tried reaching out to you to better understand the issue and assist you directly but you were not available. Please allow us to connect you with our customer service team so we can resolve this as quickly as possible and ensure your safety and satisfaction. Your comfort and safety are of the utmost importance to us. Looking forward to making things right.
Lynn Fleischauer Z.
I have to say, I don't think I have ever had such good customer service from any company before this one. I had a problem with my eye, restore helmet, I emailed the company, they immediately assigned me a representative who was with me every step of the way, kept me updated, send me a new helmet to replace the one that was not working properly, and again kept me updated the entire time. I restore has the best customer service I have ever encountered.!!!
Reply from iRESTOREOct 8, 2025
Hi Lynn, Thank you so much for sharing your wonderful feedback! We’re truly delighted to hear about your positive experience with our customer service and how our team has supported you every step of the way. Your kind words inspire us to continue delivering the best support possible. Let us know if you have questions, and we'll be there in a heartbeat. Wishing you all the best in your hair growth journey!
Debra
The person I spoke to very helpful.
Reply from iRESTOREOct 8, 2025
Hi Dhesby, Thanks for the feedback. Wishing you all the best!
Yekta
My package was never delivered, and iRESTORE’s customer service was completely unhelpful. When I reached out, they told me to handle the issue through USPS, even though I had paid iRESTORE extra at checkout for loss, theft, and damage protection. I asked why I paid for this coverage if I had to deal with USPS myself, but received no response. Save yourself the frustration, look for alternatives to this company.
Reply from iRESTOREOct 8, 2025
Hi Yekta, We sincerely apologize for the inconvenience you have experienced. We understand your frustration, especially given that you purchased shipping protection. Please be assured that we will investigate this matter thoroughly and look into possible options to resolve your issue. We appreciate your patience and will work to improve your experience.
Dayna M from T.
I love my irestore mask! It’s very easy to use and my husband says I look younger already after week of use- now he wants to use it! I can’t wait to be able to get the helmet!
Reply from iRESTOREOct 6, 2025
Hi Dana, Thanks for the feedback! We're delighted to hear that you and your husband are loving the results of using the Illumina Face Mask. We’re excited for you to try our hair laser device next and see the great results it can bring. Looking forward to hearing how it goes!
jets7278
Haven’t gotten the product and it’s been nearly 2 weeks. Tracking information on shop isn’t helping. Says partially delivered because I also got the extended warranty. I can’t even tell if the mask shipped.
Reply from iRESTOREOct 6, 2025
Hi Holly, We sincerely apologize for any inconvenience this may have caused. I have already contacted our fulfillment team to prioritize your order since your payment was successfully processed yesterday. We appreciate your patience and are working to ensure your order is delivered as soon as possible. Please feel free to reach out if you have any further questions or concerns.
