Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
1,313 approved reviews, newest moderated first
Alina S.
Profesional customer service with great product to offer. Loved every step from purchase to delivery. Just started using mask and it’s early to say however my husband stated that notices changes
Reply from iRESTORESep 22, 2025
Hi Alina, Thanks for the feedback. We're delighted to hear that the entire purchasing experience went smoothly. Looking forward to hearing more positive results in the coming weeks. Wishing you all the best!
Rodney
I believe that this is the best item that I have purchased in a while and I'm hoping for better results and it arrived very quickly
Reply from iRESTORESep 22, 2025
Hi Rodney, Thank you for your feedback and for choosing the Illumina Face Mask. We look forward to hearing about your positive results in the coming weeks!
John
They took my money for my order and 2 days later email me saying they need me to upload photo ID before they would ship my product... This was for my gf and that was time I didn't have. I ask for my money back and they said it would take 7 days. I am SCREWED. These peole are either brain damaged or a complete scam because if my ip was suspicious (it's verizon network iphone...) Then WHY ACCEPT MY MONEY TO BEGIN WITH? Automatically flagged? Then automatically reject my money!! No, they lock you in. I HOPE i get my money back and my gf gift will be late now
Reply from iRESTORESep 22, 2025
Hi John, We sincerely apologize for the inconvenience and understand your frustration. The ID verification is a necessary second layer of security, especially when the shipping address differs from the billing address, to help protect against fraud. Please be assured that we have processed a full refund of the amount you paid. Thank you for your understanding.
Bemindful
My neck device top lights stopped working,sent in photos and video twice weeks ago,no response.i also sent in video of helmet bought in 2024 malfunctioning and no response in a week,WARRANTY??.. SHOCKED I have bought 2 helmets the neck and face device and this is how they respond to warranty....so same response on 2 claims,I plug them into a surge protector and always wear sitting so it's the devices not lasting
Reply from iRESTORESep 19, 2025
Hi, We’re very sorry for the delay and the frustration this has caused. We have requested your details so we can contact you directly and resolve both warranty claims as quickly as possible. Please rest assured, we are committed to addressing your concerns and ensuring your devices are properly supported.
JP
Poor user experience. The website is all over the place. Warranty process should be automatic.
Reply from iRESTORESep 19, 2025
Hi JP, Thank you for sharing your concerns. I understand that a smooth website experience and warranty process are important to you. We require device registration for warranty as an added security measure to confirm each product's authenticity and protect our customers from counterfeit/used devices. We appreciate your feedback and continuously work to improve our website and customer experience.
Austin
I spent $2,300 on iRestore’s Elite system in August. They demanded I send them ID + credit card images over email. Aside from not responding to my security concerns, they never shipped the product AND ignored my cancellation/refund requests. Furthermore, they continue to flood my inbox with ads after I opted out both on their website and directly through their staff. They clearly have no intention of sending or refunding me. I had to file a chargeback with my bank (still out over $2000). Absolutely do not trust this company.
Reply from iRESTORESep 19, 2025
Hi Austin, Thank you for sharing your concerns. We have contacted you several times regarding the verification process needed to ensure the security of your order, but unfortunately, we did not receive the requested details. Since you have initiated a dispute with your bank, we cannot process any refund until the dispute is resolved. We want to assure you that we are more than willing to provide a full refund once we have the opportunity to work directly with you. We encourage you to contact us so we can resolve this matter promptly and to your satisfaction.
Farm to Table F.
The helmet is uncomfortable and difficult to wear. However, what annoyed me the most is the misleading return policy. Apparently when they write in all caps MONEY BACK GAURANTEE what they mean is you can get 75% money back. They pocket the other 25% AND get your device back. This is dishonest.
Reply from iRESTORESep 19, 2025
Hi, We’re sorry to hear about your experience with the device and any frustration you had with our return policy. We strive for transparency, and our return policy, including refund details, is clearly stated on our website. We appreciate your feedback and will continue to work on improving clarity for our customers.
Vanessa M.
The font in the instruction booklet is too small. The electrical cords are long enough to allow some freedom of movement.
Reply from iRESTORESep 18, 2025
Hi Vanessa, Thank you for your feedback. We’re glad to hear that you find the iRESTORE Elite device easy to use. We look forward to hearing about your positive results in the coming weeks.
