Reply from iSpeedToLead.com & DealSpeed.coDec 17, 2025
Hi Azizbek,
Thank you for taking the time to share your experience — I’m genuinely sorry to hear how frustrating this has been.
I’d like to clarify a few points around our refund process and the support follow-ups you mentioned. We do not require supporting materials to submit a request. When our team asks follow-up questions, it’s typically because the ticket references additional details that were not included (for example, when a request mentions having more information, but only one screenshot is attached, where one sms is seen), or we need to verify the extensive follow on no answer cases as we provide 21-day refund window, and want to make sure it is used to the maximum by all our clients. In those cases, we follow up to make sure we have enough context to help accurately — and, importantly, to ensure you can use the full 21-day refund window to request refunds for any eligible leads.
To be completely clear: your refund requests were not rejected in the tickets you submitted, and three of the refunds were refunded. In fact, in a recent ticket, our team also offered to reopen prior cases on your behalf and review them directly, as well as review any newer leads you believe are invalid, so we can help get everything evaluated properly. Additionally, you inquired about the subscription refund, which we gladly reviewed and approved according to our Subscription Refund Policy.
Where we were not able to proceed is the request for a full refund of already-used funds, which we cannot provide under our Terms of Use. That said, we absolutely still want to help: we’re happy to review any additional leads (past or recent), walk through the refund eligibility with you, and make sure nothing that qualifies is missed.
If you’re open to it, please reply to your latest support ticket, and we’ll prioritize a full review with you.
Kind regards,
Sergio
Support Team Lead, ISpeedToLead