Reply from iSpeedToLead.com & DealSpeed.coOct 18, 2025
Mike,
I personally reached out to you to address your concerns directly and professionally. During our conversation, you became belligerent, you repeatedly interrupted, used offensive language toward me, and hung up before I could explain the situation or provide a full resolution. Regardless of how difficult the situation is, my goal has always been to resolve the issue in good faith.
To clarify for full transparency:
- In March, your account was deleted. However, before the deletion, two active subscriptions remained uncanceled. At that time, our system did not automatically cancel subscriptions when an account was deleted, which caused billing to continue in the background. As soon as you reached out, we immediately issued a full refund of approximately $800. This was an extremely rare situation, and because account deletions of this kind are uncommon, the issue had not been identified prior to your case.
- Following this experience, we implemented a product change to ensure that when any account is deleted, all linked subscriptions are automatically canceled to prevent this situation from happening to others.
- Our platform also has a one-click cancellation option for each subscription, which ensures no further charges occur once a cancellation is submitted.
Mistakes can happen with any company or individual, what truly matters is how they’re resolved. From the moment we were notified, we acted quickly to correct the issue and provide support. Effective resolution, however, requires open communication and mutual respect, which unfortunately was not possible during our last interaction.
We take every concern seriously and will fully cooperate with any formal review or legal process to present the documented facts. Our team stands by our actions and remains committed to resolving legitimate issues professionally and in good faith.
Khrystya Mala
CRO, ISpeedToLead
Hi Michael — we’re genuinely sorry for the continued frustration here, and we understand why you’re upset.
To clarify what we’ve already done and reconfirm today:
- Your subscriptions are fully canceled, and all related charges have been refunded. I can promise that no further charges will happen at any point.
- When you emailed me about the most recent $300 charge, I responded within ~30 minutes and refunded it right away.
- The earlier refunds you referenced were also processed immediately at the time of our first conversation.
Regarding reviews: the only reason we mentioned an update in our emails is because you brought this up on our call. Our records reflect your confirmation that you would consider updating the review once the refunds you requested were issued. We never refund in exchange for reviews—we respect every client’s right to share their experience.
Additional context about the billing history
- In March, the account was deleted, but before deletion, you did not cancel 2 active subscriptions on your account. At that time, our system did not automatically cancel subscriptions upon account deletion, so billing continued in the background. As soon as you reached out, we refunded the full ~$800 promptly.
- The recent $300 charge was an unintentional human error, not willful. As noted above, we refunded it immediately upon your email and reconfirmed that everything is canceled and blocked from future billing.
- Based on this experience, we implemented a product change so that when an account is deleted, all linked subscriptions are now canceled automatically, preventing this from happening to other clients.
- Our platform has an easy one-click cancellation process for each subscription, which prevents any future charges.
If anything still looks off on your end, please reply to our email thread, and I’ll immediately do what I can to help. We’re committed to owning mistakes and making them right—swiftly and transparently.
— Serhii Poliukhovich
Support Team Lead, iSpeedToLead
