customer
Misleading
The check-ins state that your account will not be charged. Not even minutes later, my account was charged because I completed the check-in and I’m not due for a new prescription yet. This appears extremely dishonest and discourages me from doing the check-in prior to the day it’s due.
Reply from Ivy RxJan 17, 2025
Hi, we sincerely apologize if you feel that way. The charge is not processed until the prescription is approved by the Doctor, what you might have experienced is the preauthorization hold by your card provider whenever you try to place an order which is a security feature implemented by banks to make sure that the card provided is valid. Our customer support will reach out to you to make sure your concern is addressed and explained properly.