Excellent
Based on 167 reviews
JALIZA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
JALIZA is a wig & hair brand designed for women who love the look of trendy braids. Our braided wigs offer trendy, classy styles that are perfect for everyday wear, vacations and braid lovers who want a protective style. With prices ranging from $100 to $300, our braided wigs offer a budget-friendly alternative to traditional braiding services that can cost $300 to $600 and up. Installation takes less than 15 minutes, saving you time and hassle. Plus, wearing JALIZA wigs helps protect your natural hair and supports healthy growth by reducing daily styling and damage. With JALIZA, you get beautiful, low-maintenance braids without the wait.
JALIZA (jaliza.com) has 167 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
167 approved reviews, newest moderated first
Anne “Noel” N.
I’ve recently purchased 3 wigs from Jaliza, simply because they’re beautiful & made with pride & quality. 💋🌹❤️🙏🏾 Thank you for caring enough to make such a lovely product. I will always order from you & recommend your product.
C D.
I order over $500 of feather crochet hair. The construction was horrible. I had to cut long black thread (#27 with black thread sticking out everywhere)from both side of 350 strands!!!! Then when contacted them the offered me $35🤨. These are culture harvesters that don’t understand what they are making. No quality control. And the use cotton thread not elastic thread so it doesn't lay flat. And it also breaks easily making take down and reuse impossible. Very deception. BUYER BEWARE!!!!
Reply from JALIZAMay 9, 2026
Hi Christina, I totally see what you mean. When you’re rocking a beautiful, light color like #27, a stray black thread isn’t just a minor detail, it stands out like a sore thumb. You’re right to call that out; when you're looking for a seamless install, you don't want to see the "mechanics" behind it. I actually took your feedback directly to a meeting with our factory team to figure out why this happened and how to fix it for you. Here is the lowdown on the construction: The "Why" Behind the Thread Your unit uses our Machine Woven Miracle Knot. The Structural Anchor: In the machine woven version, that "tail" of thread is actually what holds the entire knot together. The "Don't Cut" Rule: If that thread is trimmed away, the tension is lost, and the hair will unfortunately start to shed and spread out. The Color Choice: Traditionally, black thread is used to mimic the look of natural roots/new growth, but we clearly missed the mark on how that would look against a light #27 blonde. The Hand-Knitted Difference We do offer a Hand Knitted version of the Miracle Knot. Because it’s done by hand, it doesn't require that machine anchor thread at all, it is completely clean and "flawless" regardless of the hair color. However, because it’s so labor intensive, it is usually about 30% more expensive. How We’re Making It Right Your feedback is incredibly valuable to us. Because of your email, we are now officially looking into sourcing colored threads to match our lighter hair units in the future so this doesn't happen to anyone else. In the meantime, I don’t want you to be unhappy with your purchase. I’d like to offer you a discount coupon to use toward our Hand-Knitted Miracle Knot Crochet. This will allow you to upgrade to the premium, thread-free version without having to pay that extra 30% out of pocket. Best, JALIZA
Victoria
Update of my review: I did not get the color I thought based on the description on your website. I appreciate you improving the description of your wigs to reflect the actual color. Thank you, for the offer of $20 off my next purchase, I will not be purchasing any more of your products. The entire experience was a nightmare! First, I received several inaccurate emails stating my package had arrived or was being shipped. The inaccurate emails were frustrating. There were several emails between Jaliza and myself about the inaccuracies of the shipment of my order. My final email to Jaliza stated if I did not receive the wig by the new shipping date they promised, I would contact my bank to dispute the charge. Secondly, the color of my wig was not what I ordered according to the picture on the website. I ordered a salt and pepper wig; I received a black wig with a few strands of gray. I wish there was a way for me to upload a screenshot of what the color of the wig on Jaliza's website looked like and screenshot of the color wig I received. I will am not returning the wig because I don't have the mental capacity to engage with Jaliza wig company again. I will chalk it up to a very expensive loss, almost $300.00. I will not recommend Jaliza wig company to anyone. Thank you.
Reply from JALIZAApr 28, 2026
Hi Victoria, Thank you so much for your honest feedback. We truly value your comments, as they help us improve for the entire JALIZA community. After looking into your order, we realized there was a misunderstanding regarding our Salt & Pepper color. This specific unit was crafted with a 30% Salt & 70% Pepper ratio, which results in a much darker, charcoal heavy look compared to a 50/50 blend. We realize our website description wasn't as clear as it should have been, and thanks to your review, we have officially revised our product descriptions to make these color ratios easier to understand for everyone. We want to make this right for you: Free Exchange: We would be more than happy to cover all shipping costs to exchange your unit for a lighter salt heavy blend that you'll love. Keep & Save: If you decide to keep the current wig, please let us know, and we will issue a special discount for your next order as a thank-you for your patience. Please reach out to our support team so we can handle the shipping labels for you immediately! Best, JALIZA
Cassie J.
Needed to exchange unit,No hassles only results-Great customer service that Rocks✨️
Ruby P.
I ordered my unit and received it 3 days. The unit is absolutely beautiful and it met the description details. I’m excited to install and wear and I will definitely be ordering again.
Antoinette C.
This wig so far has been one of the best I have ever worn
John H.
I purchased a handmade real loc wig and it's awesome. I love it!!! I submit a picture but no option to. Definitely top notch and thank you to the person who made it, its beautiful.
Racquel P.
I absolutely love this company!! The wigs are truly amazing!! The customer service is a 10 out of 10!!! I would definitely recommend this company to everyone I know!! Go ahead and… give them a shot!!
