Reply from JALIZAMar 30, 2026
Hi Haniyah,
I am so happy to hear that the Lumina is winning you over with that invisible HD lace and a perfect cap fit! There is nothing like that "melted" look to make a unit feel like your own hair.
However, I am so sorry the braids themselves feel more "rock star" (stiff and wild) than "Boho babe." It sounds like you had a bit of a battle with those bends!
The "Hot Water" Mystery
I want to clear up one thing that might actually be making the stiffness worse!
All our wigs come pre-styled, so there's no need to use hot water to re-style them, in fact, hot water can make the braids stiff or even damage them. Our wigs are ready to wear as-is, so just regular care is enough. We don't recommend any extra styling, but if you'd like to make minor adjustments, please only work with the Boho Curls.
The Fix: For the braids themselves, we actually recommend avoiding heat entirely. They are designed to be "shake and go."
How to Tame "Box Hair"
If the braids are sticking out because of how they were folded in the shipping box, don't reach for the kettle!
Pro-Tip: Instead of heat, try weight. Lay the wig flat on a towel and place a heavy book over the braids that are "acting out" for a few hours. This resets the "memory" of the fiber without damaging the texture or making it feel scratchy.
Addressing the "Influencer" Quality
I promise you, we don't have a "special stash" for influencers! Every Lumina that leaves our doors uses the same high-grade synthetic for the braids to ensure they don't frizz or unravel.
Best,
Jaliza