Reply from Jask Auto Parts Inc.Oct 21, 2026
Thank you for sharing your feedback. We sincerely apologize for the delays, additional expenses, and frustration you experienced with your Jeep rear-end assembly.
We understand that after spending $1,700 and waiting approximately a month for delivery, you expected the part to arrive in satisfactory condition, with the necessary paperwork and accurate shipping updates. Having to spend an additional $300 on a broken ABS cable and worn bushings would understandably add to your disappointment.
We also recognize your concerns about receiving inconsistent updates, particularly being told that the part was still being prepared for shipment even after it had already been delivered. That is not the level of communication we strive to provide, and we understand how this could undermine your confidence in the process.
At Jask Auto Parts Inc, we take feedback regarding part condition, inspection procedures, documentation, and communication seriously. We regret that your experience did not meet your expectations, especially after such a significant investment and an extended wait.
We appreciate you taking the time to explain what went wrong. We will take your feedback and recommendations into consideration as we work to improve our inspection procedures, shipping updates, documentation, and overall customer service for future customers.