Average
Based on 159 reviews
Jenni AI3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Struggling with research papers or facing writer's block? Meet Jenni AI, your new research & writing companion. Supercharge your writing with Jenni AI's autocomplete, helping you write 10 times faster with auto in-text citations. Loved by over 5 million academics worldwide, Jenni AI is trusted by top universities and businesses for research and writing. From essays to research papers, Jenni AI offers powerful features like paraphrasing, source-based generation, and an AI chat assistant. Customize your writing style, manage your research library, and never write alone again. Start Writing - it's free
Jenni AI (jenni.ai) has 159 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
159 approved reviews, newest moderated first
Imran I.
unauthorized charges Jenni research help is not useful. That is why I do not want to continue but still they debit my account I took paid plan for one month only. Yesterday, they charged me automatically from my card for next month without my permission.
Leonardo L.
Really satisfied with Jenni, helped me a lot navigating and writing papers. The only thing that bothered me is that once in a writing flow, the same citation is inserted over and over, while the benefits are in diversification.
Itohan Rosemary O.
I cancelled my subscription after the payment in 2024 and they have continued to deduct my account at first in 2025 they said I did not cancel so I did not bother that they did not refund me. I logged in again cancelled my subscription and and have not logged in since 2025 but today I get a deduction for a service i have not used since 2024? I need my money back NOW JENNI A.I THEY ARE UNPROFESSIONAL, THEY DO NOT ALLOW YOU CANCEL SUBSCRIPTION, THE SERVICE IS NOT THAT GOOD EVEN AFTER YOU PAY FULL SUBSCRIPTION AND THEY DO NOT RESPOND TO EMAIL ASKING FOR REFUND. REFUND MY MONEY NOW. REFUND MY MONEY NOW, REFUND MY MONEY NOW REFUND MY MONEY NOW REPLY MY EMAIL ABD REFUND MY 1,440.02 NOK YOU DEDUCTED TODAY I WANT IT NOW
Monu T.
Totally waste of money. Too much costly and not very helpful. Donot provide any support if need help. very bad response system.
Fatima
Great customer service!
Alexandra D.
I accidentally signed up for the wrong subscription, but Kate helped me patiently and very quickly <3
Alfred
This might as well be a criminal organization they are very sneaky or incompetent so i registered for the plus and i want to cancel on my Phone but it says no i have to go on the desktop which i do then when i do i still cannot cancel it there is no prompt or place to click on and doesn’t work on chrome either. I then talk to customer care and its 7 hours later with no response trying to get money from hoping you forget to cancel disgusting company and its not even useful for academic writing very clunky avoid this nonsense
Lea
There are many reviews below mentioning that this platform does not clearly explain its payment system and automatically renews subscriptions without providing notifications or reminders. I really dislike the way the company makes money through this kind of strategy, and honestly, it is quite disappointing. Even though I requested a refund, they refused it based on their own unfair refund policy, saying that it is non-refundable. Besides the payment system issue, I do not think the service itself is worth paying for.
