Excellent
Based on 412 reviews
John Medeiros Jewelry Collections4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Influenced by the skilled and talented artisans of the Renaissance and the belief that stylish, high-quality jewelry should be accessible and enjoyed by all women, John Medeiros Jewelry Collection was launched in 2000. Today, The Collection is one of the few jewelry lines still produced from concept to completion in Rhode Island. Our success is With hand-carved detailing, Mr. Medeiros implements the same craftsmanship and engineering techniques used in the high end, precious metals jewelry industry. In keeping with our artisanal roots, The Collection can be found in qualified, independent retail stores nationwide.John Medeiros is a jewelry expert like no other; his handmade designs are created with passion that results in perfection.
John Medeiros Jewelry Collections (johnmedeiros.com) has 412 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 7 reviews with 2 stars · Clear filters
Cynthia A.
I previously bought a necklace and the quality is beautiful. This necklace that I purchased doesn’t seem to have the same quality…I left 2 messages..one the day before Thanksgiving and one the day after requesting to make a return. I never received a return call. Now it’s too late to return it.
Diane
I received my order quickly and wanted to make an exchange on 1 item because it was too small. I called and left 2 voicemails, sent 2 emails to customer service and still no response. They are specific telling you that refunds can only be accepted within 5 days of receiving the order but they fail to respond to the customer. I love the jewelry but their online service is terrible. Maybe this review will get them to call me.
Gayle G.
I am not happy with the bracelet I purchased. It is too small for my wrist! It looks like it would fit a baby or child of which I am neither! I have called twice and left messages and emails! No response! Customer Service is lacking and or nonexistent!
MNA
It was disappointing that the opal earrings from your new line were not available but still listed on your website. Additionally, when Customer Service reached out, the minimum was done to assist me with finding them and they only offered to have me purchase a different earring that was more expensive and not to my liking. I wanted the earrings that I had selected. Likewise, I found the Store Locator information on your website to be out of date! There are stores listed there that either have closed or no longer carry your line. I love John Medeiros Jewelry and own several pieces and this is the first time that I have had such a disheartening experience with the company and customer support.
Julie F.
I am still waiting on my order from two weeks ago and have had no communication from John Medeiros nor have I received my order. The tracking number does not work so I have no idea of the status of my order.
Patrick B.
Purchased as an anniversary gift. Shipping was fast: I order the piece on a Friday and received it that following Tuesday. Customer service was not helpful. The piece was just not the right fit for what I was looking for and I emailed customer service 3 days after receiving it. I GOT NO RESPONSE. I called 7 days after receipt and was told that I was not able to return it at all. and given the option to exchange it with a restocking fee. I already found a replacement gift that aligned for what I was looking for didn't want to exchange it. Still not resolved at this time.
Jacque K.
I ordered the anvil extender it arrived in gold not silver like I ordered. I wrote several times to return it gave up ordered the silver one. It fits poorly, on one side it was too large and the other side the piece that is to secure it on doesn’t hold because the post is too narrow. My husband loves buying me jewelry and we have all kinds of collections from couture LeVian to una de 50. Brighton and several other US artisan made jewelry pieces. After this experience I will wear the bracelet and the necklace if I can figure a way to ensure it stays locked on. And I am done. No more jewelry from your company. A same actually because I love the way it looks.
Reply from John Medeiros Jewelry CollectionsOct 22, 2021
Hi Jacque, I apologize for the extender not fitting! Please call our Customer Care Team at +1 (800) 491-2944 so we can remedy the situation. We will happily exchange your extender to the correct one and ensure a snug fit.
