Woonpyung K.
Company needs some reorganization
The customer service people are not trained and do not know what they are doing. They keep raising their prices, and when I ask for service, they send a sales rep and try to sell me a new machine, which is was quoted $40,000. When their engineer and tech came, they told me a quick fix would suffice. Also when you call the phone number and follow the prompts, you don't get connected to the correct department. I thought the first time might've been my mistake, but nope. The wrong department was dialed everytime. Please please please get your departments together
