Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Found
Found is a modern, medically guided approach to weight loss and weight management. Our integrative weight care program combines effective medication and lifestyle change to address your unique biology and its blockers to weight loss.Found's program is designed to empower and support you on your weight care journey – every step of the way.What to expect on the program:1:1 consults with board-certified clinicians specially trained in weight loss to personalize your treatment.Access to a wide range of prescription medications, including GLP-1s, responsibly prescribed and tailored to your biology and weight loss goals. If you find yourself asking, "what medications does Found weight loss use?" you can view our medication suite online.Health coaches specialized in nutrition, weight loss, behavior change, and mindfulness provide guidance and support tailored to your unique path.Expert-backed lifestyle guidance, designed to help you establish and maintain healthy habits, for lasting success.A supportive in-app community, connecting you with members like you for encouragement, accountability, and inspiration.At Found, we believe that sustainable weight care goes beyond just eating less and moving more. We guide you toward a path designed just for you—one that celebrates your individuality and empowers you to become the best version of yourself. Together, we're dedicated to providing you with a comprehensive and personalized approach to help you achieve your goals and regain your health and confidence, for good this time.
Found (joinfound.com) has 758 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Avoid
- could not make contact with a health coach the entire time. They tried to tell me it was my issue about my opting out of texts.
- Support does not respond to prior authorization messages. I needed to call my pharmacy and tell Found to respond
- Support does not respond to the pharmacy when prescriptions are out of stock
- I wanted to not renew but their cancel function immediately cuts off access to everything and they charged me a $99 fee. There is no other subscription I have that works this way
- web site has wrong information about the doctor I am talking with, the medications I am currently on and the insurance information needed. Major usability issues and a complete joke
- doctors refused to help me when I had significant side effects and told me I needed to see my primary care physician
Note that the positive reviews here are mostly "invited" reviews
Reply from FoundNov 16, 2023
Thank you for taking the time to write a review for Found. Our cancellation fees are stated clearly on our website and available in the member portal and every member is required to agree to the program terms and conditions during the checkout process otherwise their payment method will not be charged and their subscription will not be activated. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we are able to provide the same quality of support for all of our members. Your feedback is appreciated as we continue to develop ways to serve our community.
VB
victoria B.
Never ever try it. Fake.
Do not take it! They advertise these injections, but in reality they prescribe them only to those who has diabetes, they say. They prescribed me topiramate that treats epilepsy and convulsions and convinced me that it helps to loose the weight. When they noticed that I didn't have much progress, they increased my dose. The next day I followed and started taking a greater dose, I had numbness in hands and feet,tingling in fingers. I couldn't concentrate on anything. I was not able to remember what I did 1 min ago. I was like frozen. That was very scarry. Do not go to them!
Reply from FoundNov 7, 2023
Thank you for taking the time to write a review for Found. There is an acceptable risk inherent in taking any medication prescribed by a clinician, or over-the-counter, and our providers are happy to help find something that does work best for you! Additionally, some GLP-1s are FDA-approved for chronic weight management among patients who have obesity (a BMI of 30 or greater, or a BMI of 27 or greater with a weight-related medical complication). Found only prescribes GLP-1s to patients who meet FDA criteria and provides disclaimers across our website as well as checkout to ensure all information is available prior to beginning a membership. Your feedback is deeply appreciated as we continue to develop ways to serve our community! - JP
AW
Ashley W.
They trap you into a 6 month commitment…
They trap you into a 6 month commitment and make you pay cancellation fees. The “coaches” are people who have never been fat and the doctors send generic responses. They don’t care if you have severe side effects. This company is a scam and shouldn’t be allowed to prescribe medication.
LR
Lee R.
I followed everything they asked me to…
I followed everything they asked me to do and gained weight, they told me I wasn't eligible for a refund. Got diagnosed with binge eating disorder 1 month later. They won't leave me alone and keep sending me messages about coming back and joining
Reply from FoundOct 13, 2023
We appreciate you taking the time to write a review. Because of privacy regulations, we can’t discuss any specifics about your comments on this forum. Please contact [email protected] if you have any further comments or suggestions
JE
JennG
Found is basic
Found is basic. And I mean basic. It is a program that if you’re committed to yourself and to making changes in your life, they are a good starter plan. I just canceled my subscription (that only cost $99 extra as they require a 6-month commitment, but more on that later). What I experienced with Found is that if you have never, and I mean never been a part of a group weight loss plan then this may be perfect for you. If you know how to count calories, figure out the macros you need, have done Intermittent Fasting, or know how to do internet searches, then you may be too far advanced for this program. The consultation for the medicine happens right away. I had to get blood work done (I had a nephrectomy years ago and medicine is not always my friend and we needed to make sure my remaining kidney and liver function normally) so I do not know if everyone must do the bloodwork, but they should. They should not just be giving out glucose/diabetic medicine to anyone that signs up. I provided my lab results, had a few chat consults with the doctor (or so it said) and my generic prescription for Metformin ER was on its way to me. The actual program is NON-EXISTENT. It is the equivalent of Instagram and FB for posts about logging steps, asking for encouragement, and pictures of whatever people ate. The "coaches" make posts as well, but they are about as useful as the posts of people’s food. When I decided to cancel, they emailed me a list (you cannot just cancel in your account) of all of reasons I should stay. Every single reason you have already. You have apps to track your weight, your food, your medicine, your workout routines, and most of those are free. $129 a month, cheaper if you pay your commitment at once, for apps you already have. You can do everything they offer with Siri or Alexa and a fitness tracking watch. I made the choice to cancel and not pay till the end of the required 6 months as it made more sense to me to spend $99 now and save the monthly costs for the next 5 months left of my membership. By the way, the prescription was $4 if I would have used my insurance and a prescription service like Good*X it was almost $8. So why such a HUGE cost for nothing.
All in all, I would say that your needs are your needs and everyone needs different levels of support. For the price of this, I recommend a weight loss service that actually does something to benefit you and not just another social media created site.
***EDIT*** - so 4 months later they "edit" their review to include some whatever BS. Look elsewhere. Seriously. Ageless charges $25 a month for the medication and Dr visit. Back out and go look elsewhere.
Reply from FoundSep 11, 2023
Thank you for taking the time to write a review for Found. Membership includes the cost of medication for qualifying members, with the exception of GLP-1 medications which require an insurance process and may require out-of-pocket costs depending on coverage. Additionally, membership with Found includes consults with our board-certified medical providers, access to blogs, nutritional guides, and other content, coaching resources, exclusive access to our mobile app, and a supportive community to assist with weight loss. We realize that some aspects of the program may not resonate with everyone, however, the features have been created so that we are able to provide the same quality of support for all of our members.
LW
Lacy W.
Lack of resources
This may be helpful for some. However, the providers were the only good experience. It is apparent that the company does not maintain enough staff to keep up with capacity. It is built on a Pinterest board principle with links to resources I can find easily on Google. After joining, I kept receiving emails to join. When trying to cancel, I am being ghosted. Pretty scammy to get folks wrapped up in longer term subscriptions without being able to provide any service beyond medication. I had a terrible mental health reaction to the medication and I am unwilling to try again. I feel I should either be allowed to cancel or at least be provided real support.
Reply from FoundSep 6, 2023
Thank you for taking the time to write a review. We appreciate your feedback because we are always working to improve. Because of privacy regulations, we can’t discuss any specifics about your comments in a public forum. Please contact [email protected] if you have any further comments or suggestions.
CO
Cody
The response time from support is…
The response time from support is incredibly slow. The providers are amazing though.
Reply from FoundAug 28, 2023
Thank you for taking the time to write a review. Our team members always do their best to respond as quickly as possible in the order each message is received. Your feedback is appreciated - JP
MC
mikah C.
COMPLETE SCAM IF THEY CANNOT GIVE YOU…
COMPLETE SCAM IF THEY CANNOT GIVE YOU MEDICINE WILL NOT REFUND. STOLE HUNDREDS OF DOLLARS FROM ME. I am reporting them to the federal trade commission and better business bureau. I encourage anyone else who has been stolen from to do the same. Report fraud to Facebook comment on their ads. From what I can tell they've stolen from lots of people. Make noise till they pay you back.
Reply from FoundAug 14, 2023
Thank you for taking the time to write a review. To ensure that every member has access to the program terms and conditions, members are required to agree to them before selecting a payment method during the checkout process, or their subscription will not be activated. Members also always have access to the terms and conditions they agreed to at signup in their patient portal. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we are able to provide the same quality of support for all of our members. Your feedback is appreciated as we continue to develop ways to serve our community! - JP