FoundReviews of joinfound.com

I would not recommend this company to anyone. They continued to charge my account even after I canceled my membership. On top of that, the fees are inconsistent, and there is no clear or concise explanation for why the charges vary. The lack of transparency and poor billing practices are very disappointing.

I have gone through a month with the program and initially the first provider I spoke with was rude, not helpful, and didn’t read my file. Additionally, my prescription is delayed and my copay was “accidentally” double charged. For a service that costs as much as this, the delay in customer support being upfront about those shipping delays is atrocious. Support takes forever to respond, if they even do, and their responses are all canned and they do not display any empathy whatsoever. Horrible experience, wish I could get the money I paid back just because of the terrible support experience alone.

I have been trying to contact someone for some time about changing my prescription, but I have not been getting any response other than you asking me to fill out this survey… frequently.

The meds don’t seem to be working for me anymore. Two years in and I’m still not at my goal. In fact; today is weigh-in day and I gained four pounds this week! I know the fault is mine, I haven’t made good choices with my diet lately, but I don’t believe the meds I’m paying for are doing their part, either.

Found provides certain aspects of weight loss care that are important, specifically access to meds to assist in weight management. Unfortunately, there is little support in dietary management - I used a subscription with a different company to track my eating and manage my caloric and nutritional intake. Additionally, I have yet to reach my goal weight, and when I addressed this with the medical provider along with the diminished effectiveness of the meds (return of appetite, cravings, etc) he dismissed my concerns with something along the lines of 'oh, well, you have an almost 10% weight loss, so we succeeded' and the refills just continue. So I feel a little stuck right now - not losing more, but at the same time afraid to wean off the meds for fear of regaining what I've lost. Very frustrating situation.

App is not user friendly. Communication is poor. Overall it’s fine.

Do not give them your credit card. I have been a member for over a year and cannot cancel. They keep renewing my membership. There is no phone number to call and I have sent emails. It is 89.00 a month. I cannot remove my credit card info in the app. I was happy with service for a time- not a Lifetime!!!

I haven't lost I just stay the same