Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Found
Found is a modern, medically guided approach to weight loss and weight management. Our integrative weight care program combines effective medication and lifestyle change to address your unique biology and its blockers to weight loss.Found's program is designed to empower and support you on your weight care journey – every step of the way.What to expect on the program:1:1 consults with board-certified clinicians specially trained in weight loss to personalize your treatment.Access to a wide range of prescription medications, including GLP-1s, responsibly prescribed and tailored to your biology and weight loss goals. If you find yourself asking, "what medications does Found weight loss use?" you can view our medication suite online.Health coaches specialized in nutrition, weight loss, behavior change, and mindfulness provide guidance and support tailored to your unique path.Expert-backed lifestyle guidance, designed to help you establish and maintain healthy habits, for lasting success.A supportive in-app community, connecting you with members like you for encouragement, accountability, and inspiration.At Found, we believe that sustainable weight care goes beyond just eating less and moving more. We guide you toward a path designed just for you—one that celebrates your individuality and empowers you to become the best version of yourself. Together, we're dedicated to providing you with a comprehensive and personalized approach to help you achieve your goals and regain your health and confidence, for good this time.
Found (joinfound.com) has 758 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
I signed up for a three month glp1 program. It was not made clear to me that If I didn’t request my refill within a certain date frame/window, that I wouldn’t be able to use all of my refills. When I inquired to refill my 3rd time, i was “too late” and I was basically told that it’s a “if you don’t you use it you lose it” program and I’m out of luck. I paid a lot of money for three months of my medication and I only got two months. Definitely do not recommend
Reply from FoundOct 21, 2026
We’re sorry to hear about your experience and we hear and understand this frustration.
Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd like to look into your situation and better understand your experience and what happened with your account. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account and a leader from our team will follow up with you directly. 💚
MB
Marie B.
Found has charged me over $3,000
Found has charged me over $3,000, I have never even had a consultation - it has been two weeks since we have started going back and forth. Last week, they said they were "waiting for the green light to issue the refund". Every other day the same customer service rep emails me an update that they are waiting to get a thumbs up. Their phone number goes to an AI bot (which hallucinated a solution for me!) , I asked for a call and they said they don't offer phone support at all - it's just this singular customer service rep. Tonight I asked WHO specifically they are waiting for, I'll ask to speak to them but I'm sure I'll be told no. Just don't let them have access to your accounts. They admit openly on their BBB response that what happened with me shouldn't
I'd be happy to update if this is ever resolved.
Reply from FoundOct 22, 2026
We’re sorry to hear this has been your experience and we want to make sure this gets resolved.
Because we’re unable to discuss account details publicly due to patient privacy regulations, we’d ask that you reply through Trustpilot’s secure message with the full name, email address, and phone number associated with your account. This will be escalated directly to our Member Experience leadership team and someone will be in touch promptly. 💚
LP
Linda P.
If your account gets froze you are…
If your account gets froze you are BLOCKED from customer service! Horrible policy. How do you resolve something when your blocked. Then they cancel your account... super cool! Plus you get emails from multiple people because no one has any idea where the email thread conversations are!
They required me to update my addresses. I spoke to customer service, attached all the proper documents and they froze my account.
Reply from FoundSep 23, 2026
We're sorry to hear about your experience, this is not typical of how we operate.
What you've described is not the experience we want any member to have, and we take that seriously.
Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd like to look into your situation and better understand your experience and what happened with your account. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account and a leader from our team will follow up with you directly. 💚
CU
customer
Missleading pricing
Missleading pricing , shows price with Medicare and they would not accect it .They took my money and gave
and did not come through with the price they show
Reply from FoundSep 14, 2026
We're sorry for the confusion around your coverage.
Found does accept certain Medicare plans, though not all Medicare coverage qualifies.
Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd like to look into your situation and better understand your experience. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account and someone from our team will follow up with you directly. 💚
HH
Hilary H.
Currently dealing with overcharging…
Currently dealing with overcharging issue. Have reached out and of course it isn't being handled by the same individual, seems to be passed along to a new "person".
Why am I paying for a product if I'm not receiving said product?
They need to really evaluate their communication, subscription details, options for shipment frequency and more.
Have requested a refund for one of the charges thrice.
Reply from FoundJul 20, 2026
We hear you, and we're sorry this has been your experience.
Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd appreciate the opportunity to review your experience further. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out directly.
Thank you again for your feedback.
TR
TR
Charged $1,200, Received Only Two Vials, and Left Without Medical Follow-Up
I am extremely disappointed with my experience with Found. I was charged four payments of $300, totaling $1,200, but received only two vials of medication. As a result, I paid approximately $600 for medication that I believed was included in my subscription but never received.
I was microdosing under the direction of one of Found’s practitioners, so each vial lasted longer than the standard schedule. At no point was I clearly told that subscription charges would continue even when I was not ready or able to request another vial. I was also never advised to pause or adjust my subscription. I have since been told that the window for receiving the remaining vials has closed, even though my slower medication use was medically directed.
I also reported a red, hot, swollen reaction at the injection site and was told that a practitioner would contact me. That follow-up never happened. Found has now cancelled my account, leaving me unable to obtain proper follow-up from the practitioner who was overseeing my treatment.
The company has publicly responded to my complaint here and repeatedly asked for my information, but has provided no clear or secure way to submit it and no named contact who will take responsibility for resolving the situation. Found already has my account information. If the company genuinely wants to make this right, it should provide the name and direct contact information of someone authorized to help.
I am not asking for free medication or additional services. I am asking Found either to provide the medication associated with the payments it collected or refund me for what I did not receive.
There appears to be a serious disconnect between Found’s practitioners, subscription system, billing department, and customer service. The responses I have received have been generic and have failed to address the central issue.
Based on my experience, I would strongly caution anyone considering Found to carefully review its billing and medication-delivery policies—especially if you are taking a lower dose, need to pause treatment, experience side effects, or cannot complete check-ins according to the company’s schedule. I joined Found expecting coordinated medical care and support. Instead, I have felt dismissed, financially taken advantage of, and left without appropriate medical follow-up.
Reply from FoundJul 20, 2026
We're sorry to hear your experience fell short of expectations, and we appreciate you taking the time to share this feedback.
We understand how frustrating it can be when there is confusion around how the membership and charges work, on top of experiencing side effects.
Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd appreciate the opportunity to review your experience further. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out directly.
Thank you again for your feedback.
CE
Chris E.
Awful experience
Awful experience, signed up, did the consultation, of course the specific medicine I wanted was more expensive that they had advertised. I canceled the membership without receiving anything other than an insane amount of notifications from the app. Won’t refund my membership Becuase I’m outside their 3 day cancelation window, which by the time I did my consultation, I was outside of anyway.
Reply from FoundMay 29, 2026
We're sorry to hear your experience fell short of expectations, and we appreciate you taking the time to share this feedback.
We understand how frustrating it can be when there is confusion around medication costs. To clarify, certain plans include compounded GLP-1 medications, brand-name medications such as Wegovy and Ozempic are not included in membership fees and are billed separately through your preferred pharmacy. We work to clearly communicate this distinction throughout the enrollment process and are always looking for ways to make it even clearer.
We also hear your concerns regarding the cancellation window and the volume of notifications you received. Member feedback like yours helps us identify opportunities to improve both the onboarding experience and how we communicate with members throughout their journey.
Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd appreciate the opportunity to review your experience further. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out directly.
Thank you again for your feedback.
PF
Patrick F.
This company is a fraud
This company is a fraud. They advertise that you will get name brand GLP1 medications, but after you pay over $600 they do a bate and switch and tell you that those are not included in your program and that a refund, after a "consultation" that is literally a text message, is not possible. Use another company.
Reply from FoundMay 29, 2026
We're sorry to hear your experience left you feeling this way. We understand how frustrating it can be when expectations don't align with reality.
To provide some context, Found memberships include access to our provider network, ongoing clinical support, care team access, and our comprehensive weight care platform. While certain plans include compounded GLP-1 medications, brand-name medications such as Wegovy and Ozempic are not included in membership fees and are billed separately through your preferred pharmacy. We work to clearly communicate this distinction throughout the enrollment process and are always looking for ways to make it even clearer.
It's also important to note that Found's care model extends beyond a single medication. Our clinicians can prescribe from more than 15 evidence-based treatment options and work with members to find an approach that aligns with their health goals, medical needs, and budget. Additionally, Found accepts insurance for clinical visits, which can help reduce overall care costs and is something many weight care programs do not offer.
Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd welcome the opportunity to review your experience directly. If you're open to it, please respond through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out.
Thank you for taking the time to share your feedback.
