FoundReviews of joinfound.com

Well so far, I'm on month 3 and have yet to get my medication. They forgot about me the first month, then they sent the PA took 2 weeks to send in, then they sent in the wrong RX dosage on the PA. Of course every contact email/text takes about 1-2 weeks wait for a response. They finally told me that since they are backlogged, I should reach out to my general practitioner to get the prior authorization done so it can be completed sooner! I was in shock! I paid for a service and now they are telling me to see my general practitioner!

A HUGE HUGE WARNING: I have used Found twice and both times have had awful side effects. Even worse when I went to cancel my subscription after reporting said side effects - I was charged $168 “early cancellation fee” for medication I didn’t receive because I could not continue to take it. I honestly don’t even know how this is legal. ***edited to add how ridiculous their reply was: their “terms and conditions” are about 5 pages long and BURIED at the bottom is an section that says Found may charge a cancellation fee. No specifics on how much or why. Again, these are incredible deceptive business practices and Found is well aware of what they are doing with the ambiguity of their T&Cs. Will be reporting to BBB

Their support services take an extended time to get back to you and even don't appear to fix the problem. I've been having the same problem over and over now, with them sending prior authorization requests to the wrong insurance, which has prevented me from receiving my medication for over a month now. I explained this in a message to support, and then they did the exact same thing! It's frustrating that there's no live support person to talk to. I keep receiving messages to let them know when I receive my medication, which was never dispensed because the prior authorization was never correctly submitted. So now I've been on no medication and paying for a service that I feel like I'm not receiving any service from.

The doctor I was assigned took sooo long to respond that I had to contact support. Then she never checked my insurance for a weight loss med, instead, lied and said she did and prescribed what was provided by Found. After on meds I had side effects and when I reached out to her, a brand new doctor responded with a general response to just change the med instead of asking supporting questions as to why I was having side effects. Ie: water intake, food, time of day, etc. When I asked her why she closed the conversation and never responded. I'm currently paying for the program, have doctor and it took weeks for my meds. Looking for someone new. This is awful and a ripoff. They're going downhill. I DO NOT RECOMMEND!!!

I’m really disappointed with the (lack of) response I’ve received so far from the Found program. I subscribed on May 23 last month and was told I qualified for the medication management program. I was prescribed Wegovy (semiglutide) and I told the Found clinical care team that my insurance needs a prior authorization for that medication. I checked with my insurance and no one from Found, including the provider that prescribed me the medication, has reached out to my insurance to start the prior authorization process. I sent a message yesterday to my Found provider asking for assistance with the prior auth, and all I was told was that they would reach out to support and then my case/message was closed… You have already charged me a subscription fee, which seems like a scam because no one has communicated with me what’s going and I have asked multiple times for help. I can't get answers. The app says I’ve started my medication Wegovy which is untrue. This is significantly affecting my weight loss journey here & I couldn't feel more misled and disrespected.

I am a former member who has had a month supply of medication filled through one of their pharmacies. I have emailed the support team 4 times times to request a copy of the dispense history that I absolutely need. I have yet to receive any response other than an automated message that someone will be responding within 48-72 hours. I have even called Gogó meds to obtain the dispense report for me or a phone number and could not get either.

HORRIBLE experience. First you have to pay the subscription before knowing what medication you are going to be prescribed. Then you get a short text message style convo with a doctor who asks the absolute bare minimum to get you the meds. I took ONE dose of my prescribed meds and was sick in bed for 36 hours. Nausea, vomiting, dizziness, weakness, shakiness, and extreme fatigue. I slept 16 hours in the first 24 hours and could barely get out of bed. When I contacted the physician he said "oh that's normal" and to expect to feel that way for 2-3 weeks! Thank god I took my meds on a Sunday! No way could I have made it to work! Then when I asked to cancel I had to pay the one moth I owed plus a cancelation fee. $250 to be the sickest I've been in years, maybe ever. Stay away from this company and go to a real doctor for any health/weight concerns you may have.

Really wanted to talk about different options and if I was doing the meds the correct way! One Dr said take combination of meds other didn’t mention it, so I wasn’t sure what I needed to do! I asked never a reply. Them the RX was sent to a local pharmacy for me to pick up, I had to straighten that issue up. I keep getting alerts there is new messages and go to check and nothing has been sent. I hope other people have better luck with the program. You