FoundReviews of joinfound.com

I paid for the quarterly subscription but did not want to be automatically charged so I tried to cancel the auto renew. This caused my membership to become inactive despite paying for several months in advance. I tried contacting support and support did not respond for weeks, and are now refusing to give a refund.

I cannot get a response from the Support team to resolve the on-going issues. The doctor was very quick to respond, but the support team is a joke. It has been a month and am unable to move forward with any processes due to the lack of response. This is an employer offered benefit, and they are making a very bad example.

The website has you sign up without a consult or explaining the cost of medication and cost of having a consult with the doctor. I signed up based an influencer raving about the site. I signed up and paid the fee “that includes” medication. After speaking to the doctor he kept telling me the better medication was on a higher cost and that the other might not be effective. I ended up not moving forward with medication since it’s expensive just to end up with “not as effective medication”. I paid $280 for the consult and then they refused to refund the amount paid up front that covered “the medication” that I was never given.

I recently went to the found page and signed up. I was under the impression that they had a plan that was all inclusive, and when I signed up for the $99.00 for 12 months 1188.00 total price for a year, I then found out there was a prescription cost that was not included. I asked them several times if this was the case and never got a response to my question only an email stating they would be happy to answer any questions that I had.. I’m now disputing the charge and cancelled my unused subscription.

Found Health uses deliberate delay tactics to continue charging monthly fees before providing any medication, seemingly to run out the clock so customers fall outside the refund window. I paid recurring fees for weeks with no medication delivered, no clear timeline, and constant excuses. Customer service was unhelpful at best and misleading at worst. Responses were slow, vague, and felt scripted to keep me waiting rather than actually resolving the issue. There was no transparency about delays, no proactive communication, and no accountability. Charging customers month after month without delivering treatment is unacceptable. The experience felt intentionally designed to avoid refunds rather than support patients. I would strongly caution anyone considering Found Health to read the fine print carefully and be prepared for delays and billing headaches. I regret signing up and would not recommend this company.

I am relieved to have gotten my money back. I joined with their Black Friday deal, still over $450. I enter all my insurance info and then spent 3 weeks trying to get an appointment with their clinician. The scheduling wouldn’t work in the app, or on my laptop or via the link they sent me. I patiently sent screen shots, and provided what version app and operating system I was using. I finally asked them just to schedule me. They said they would, but never did. They ignored me. I have requested cancellation as they failed to provide ANY service whatsoever. I cannot see how they stay in business. Save your money and go to your own doctor! **in their response they asked for follow-up, but I never received a link and will NOT post my email on this website. They only seem to care publicly, but not during the 3 weeks I was trying to get help. One more note: they make it impossible to reach them. They post no phone number, and when you submit a help ticket, they scold you not to reach out to follow up or you’ll will be moved to the back of the line. By the way, once you join, they connect you with a community. There are all sorts of people in there who are complaining they can’t get help with medications not being delivered, or with doctors not responding, or with not being able to cancel before it automatically renews….you don’t see those reviews on their website, only after you join.

I'm only leaving one star because it's the only option. The customer service is absolutely atrocious, they want to charge you weekly for a physician visit and won't even tell you how much that might cost despite having your insurance information. I deeply regret agreeing to this because I cannot get a refund of my almost $500, despite their site saying if you cannot complete the program you get a refund. This is an absolute racket! My own ignorance is partly to blame, but they are crooks!

I joined Found on December 16, 2025 and paid the full cost/fee of $2288 for a full year of medication. As of January 2, 2026 i still have not received any shipments. I joined the "Support Chat" and received no information of shipment or even a shipment date. I've emailed, texted and tried the Chat numerous times to nothing but silence. I've already contacted the BBB and now my credit card company about the fraud. Since they have no actual number like other weight loss programs to talk to actual people, i feel this company is a fraudulent. I feel they basically scam people trying to feel better about themselves with the discounted first year special, then ghost them. Leaving the customer to go through the hurdles with the credit card company.