Great
Based on 1,010 reviews
Papa4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,010 approved reviews, newest moderated first
customer D.
I have had several trips with PAPA. All have been top notch. Great drivers and customer service. I will continue to have them drive!
Reply from PapaJul 26, 2019
Thanks so much, Dave! I appreciate your feedback and am glad we were able to provide you with optimal service! If you have any additional, specific feedback, call us at 1-800-348-7951! Let us know how we can get better!
Jorge L R.
drive pick me Kendall Baptist Hospital wait for me done guy was not hurry with then take home papa this very Excellent Jorge
Reply from PapaJul 26, 2019
I'm so happy that Jorge was wonderfully there for you! I appreciate your feedback and am glad we were able to provide you with optimal service! If you have any additional, specific feedback, call us at 1-800-348-7951!
Robert
Very responsive to phone calls. And knowledgeable. Drivers are polite and timely. Fees are very reasonable. We feel safe using papa. Thank you for taking care of us seniors.
Reply from PapaJul 26, 2019
We do what we can to provide optimal services at all ares of this company. I'm glad we were able to adequately assist you in your needs! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951!
David L D.
Everything about my ride to Lauderdale airport was perfect.. Very nice young man was excellent and helpful.. I've already booked my ride from the airport to my home when I return on the thirtith.. Also the cost was very good as well..
Reply from PapaJul 26, 2019
I hope we may to continue to serve you in such an excellent manner! I appreciate your feedback and am glad we were able to provide you with optimal service! If you have any additional, specific feedback, call us at 1-800-348-7951!
customer
This is the most Excellent transportation company idea around. I was so excited to know that my 74 year old mother would have someone to take her to the Grocery store and Doctors office and have a driver stay with her. However, this week something came up and the driver left her at the Doctors appointment and I will be honest that was so disappointing with a patient that has Alzheimer's and Dementia. The Company did notify me after she was dropped off and wanted to know what time to pick her up? I wish they would have just sent a new driver right away, but happy to know they only charged for the one hour drop off and pick up time. That made me happy!! We will continue using Papa as I really like the concept and I am sure Papa was not aware of the drivers actions prior to the pick up time. Thank you so much! Our experience otherwise has been really great and the drivers are most helpful!!
Reply from PapaJul 1, 2019
I'm glad to hear that you were pleased with our efforts! I do, however, apologize for falling short of the expectations we all had for the visit from the get.
Arline M.
My driver was very nice the service was excellent.Marina was very sweet.
Reply from PapaJul 26, 2019
I appreciate your feedback and am glad we were able to provide you with optimal service! If you have any additional, specific feedback, call us at 1-800-348-7951! Thank you for the opportunity to make your life better.
Lisa
Too many driver changes, did not get the car type I requested.
Reply from PapaMay 17, 2019
Hi Lisa! We always try to coordinate as closely as your request as possible. However, all of our drivers use 4 door sedans and if you find a Pal that you like/fits your needs the most we do have a premium option that makes it so they are the only one that comes back.
customerPATRICK Y.
Late on the first leg
Reply from PapaJul 1, 2019
Hello, Mr. Yon. I want to apologize for the tardiness of the pal(s). I do see that you have used our services many times and wanted to inform you that we value your participation in our services in entrusting us so much!
