PapaReviews of joinpapa.com

Unreliable. Unprofessional and rude customer service. Most likely won’t be in business for long.

I received an email from papa pal changing to stripe to pay. After following their exact procedures, they are telling me that they cannot see my account information to pay. After numerous calls to Stripe, I was told that all information is there and that there is an integration issue on Papa Pal's end. Two weeks later, I still have not been paid for services and Papa Pal is still standing that I have not completed necessary information. Anyone have this issue? I am reaching out to corporate because no else is trying to help me. What poor customer service.

I've had three appointments in the last 7 days. All no shows. One today Critical Doctor appointment. Not reliable!

It's a great concept but not so great company. The pay is very low, don't reimburse you for the exact mileage, and connecting customer service is horrible. It's a contract position so you pay taxes, I got $13 an hour, which was pretty much break even after mileage and taxes. Multiple issues with not being paid correctly or at all. App never works so you need to call and wait to talk to someone all on your time. The concept is awesome, I did it for the members I met, they are great people who need the help... The company needs improvement!

I really like the concept of Papa Pals, being disabled, I can really use the help. However, getting someone to show up seems to be highly difficult. I have scheduled for appointments and no one has it picked up the jobs and come to help. It’s really frustrating when you block out four hours of your day to have someone help you clean and then no one shows up three times in a row is a pattern. I hope that they can get some people hired.

This review is probably not helpful because I doubt anyone chooses "Papa" because they actually want to deal with their pointless "service." I am sure most people are stuck with this scam as the only choice via their insurance. I can only imagine the only reason they continue to exist is because of sweetheart behind-the-scenes deals between the owners and insurance companies. Whatever you do, do NOT book their "services" assuming that someone will actually show up for the "scheduled" appointment - even though they will send you a text "confirming" the appointment. As many times as not, no one has shown up. When someone does show up, do not count on them not being strung out and high on drugs by all appearances. If you do get lucky and get a good person, do not count on that person lasting long because Papa so underpays them that they do not stay long with the company (from our experience.) This service is only for people who don't really need it and it would just be nice if someone showed up when you scheduled them. If you are a care taker of a loved one and you think you are going to schedule someone to be with your loved one who can not be left alone while you leave the home to take care of chores for your loved one, you would be a fool to trust that, if they show up, that your loved one would be safe being left alone with that person. One example, came home to find my loved one distraught and his beloved tiny dog placed on a high shelf so he, who has Alzheimer's, could not reach to save his dog. Disgusting, dangerous, and, more times than not, a pointless "service." If you are making your medicare choices for the next year, I would highly recommend you NOT choose this "service" as one of your options - choose something that might actually be helpful and can be trusted with your loved ones.

Started out ok in May 2023. Didn’t take long for the wheels to come off the wagon though. From sexual advances from lonely men AND women, to folks who smelled so bad I had to shampoo my car seats, to drugged and intoxicated people, to folks leaving stuff in your car then accusing you of stealing and calling your home phone insulting you and getting you investigated by trust and safety team for false allegations this is a horrible company to work for. They short mileage regularly on the transportation visits, they short wages on time spent with members, and they cheat contractors out of bonuses. When you really need to speak to someone in authority they tell you to submit a ticket, and all that does is put it out there and you don’t get a call or nothing if you have an issue with their answer. Not even a consideration is given. I broke my backside for the members and racked up a lot of miles on my car only to be dropped like a hot potato for no good reason. I can’t ignore the fact that when I started calling them out on pay being wrong is when they decided to cancel my contract. Never mind the members who were counting on ME and who still call me for help. They can jump in the lake as far as this company is concerned. Same for the contractors. This is ok for short term money IF you watch the pay, and are fortunate enough to have good pals. Not ok if you don’t like monkey business with pay being shorted, and members who are whack in the head trying to have sex with you, stinking up your car, accusing you of stealing, and/or calling your home phone and insulting you. Papa Pal phone and ticket line are no help. Any idiot could run a company like this. Be warned no one from Papa conducts an initial visit /interview with these members. It’s on you to figure it out and the notes in the app are useless. You are gonna walk into some unfortunate surprises and the company will look to blame you if something goes awry. My big regret is signing on with these people to begin with. It’s a waste of good money. Insurance companies would do better using Uber and hiring out the home visits to legit home health care agencies. I have nothing good to say about my experience with Papa, Inc and I hope they collapse under the weight of their own incompetence and ineptitude. Someone who knows what they’re doing is gonna run these people out of business or they’ll just sell out and cash in. It’s awful. Don’t believe the good reviews. Those are from company paid trolls.

My insurance grants access to Papa Pal I contacted them last January when the service became available. Here we are in November, and I have yet to have more than one. Successful interaction. The person that they sent, however, was older than I am, and in worse physical condition, so I wasn’t comfortable asking her back to help. Ever since they have failed follow through. As of today I have tried to schedule about seven times and they failed every single time they give you no notice if they can’t fill the Visit it’s up to you to chase them and call them. They’re supposed to give you 24 hours notice and confirm the visit but they do not. They will send out a text confirming, but when you call you find that the person is not going to show up. I will be filing a complaint with my insurance company because they contract with Papa Pal for the year. I do not think this service is a valid service. It certainly isn’t dependable.