PapaReviews of joinpapa.com

Very unreliable!!! They schedule visits, then confirm that visit, then they do NOT SHOW UP!!!

I like that can earn money, but connect with different people with different backgrounds. All needing the simple task I can provide.

It’s impossible to get through by phone and they offer no alternatives. Recording says they will call you back, but they never do. They require 72 hours advance notice and I have been trying to get through to them since yesterday morning. I’ve even tried in the middle of the night. This is horrendous customer service. If this is happening to you, too, please join me in filing complaints to our insurance carriers.

This is touch and go for us workers w/ Papa. I started in Feb 2023 right before the mileage to/from was removed. Even w/ a $2/hr hourly increase, this really cut back on income since most of listed clients are 25-60 miles away. I love most experiences with my pals and find joy in helping them. Beware of those who need a Molly-maid full house cleaning! Papapals are not maids or slaves, lol. There are some issues w/ the app where you can't always get it to work correctly starting/ending visits etc. Cancelling for an "other" reason doesn't let me type the reason why. Clients of Papa wish they had a calendar of their scheduled appts upcoming or a history of it online. They cannot always keep up with all the visits and the reasons. They also find sometimes changing appts gets messed up. There needs to be MUCH more phone support contacts for all. Cannot always get ahold of a PP assistant to talk with, chat works better but still there are times as a worker, I need to TALK directly w/ someone on the PP side for tech or client issues that are not part of the chat choices. BRING BACK THE MILEAGE PAY to/from the clients. Gas these days is going up and up, and car insurance etc is escalating. If you want reliable workers, take care of us. I'd stay w/ PP if we'd be fairly compensated, especially those of us who are reliable and loved by the clients. I don't need to work and when my car insurance goes up from all the driving I'm doing, I'm no longer making income at all because the insurance totally took my income w/ the increase. I'm starting to see bonuses coming up more often and that is because PP workers are not happy w/ the mileage reduction and thus, not taking quick appts like they used to. I hope the corporate office is listening.

I like to chat with elderly people and help them, knowing well that they are unable to do some certain tasks due to age. when i give a helping hand and i see smile of satisfaction on someone's face i feel so great. Papa provides this opportunity. Though their pay per hour may not be great but with bonus you can make up.

I get the Papa Pal service through my health insurance. I cannot go online or use the Papa Pal app. I have to call 1-800-348-7951 to make an appointment. I have tried to get through to a live representative so many times I quite counting. There are always wait times, 2 hours, 1 hour, 30 minutes, (and the 30 minute wait, lasted 2 hours and then they hung up. I have pressed * or 1 to get a callback but that has not happened. I would definitely not recommend this service. I had two no shows to appointments that I made, the next appointment showed up, but was very unsatisfactory. And I have had one appointment that went very well (this was the last appointment I have had.)

I have been a Papa pal contractor for almost a year and a half. I started in Florida and loved working for the company and with the members. When I relocated to Delaware I have had payment issues that the company has not resolved. I would travel in the Tristate are which is Philadelphia, New Jersey, and Delaware. Most of the members who utilize the Papa Pal benefits are in New Jersey, so I would travel to New Jersey at least twice a week. The last time I worked in New Jersey was on March 23, 2023. When I received my payment minus the mileage reimbursement. When I notified the company they told me that on March 15, 2023 New Jersey no longer reimbursed for mileage. There was no communication from Papa Inc.to the Papa Pals who are contracted with them to service the members regarding this changed prior to March 15, 2023 or on March 15th. You can barely get in contact with the customer service reps who can't assist with these matters. There is no supervisor or manager to reach out to. They use a app to deal with all issues and then send a email that has an excuse or doesn't address the issue at all and then they mark it resolved. I have worked in the corporate industry and health care in my 35 years of working. This company is not honest and they nickel and dime the Pals that service the members. The company is a disgrace and it would be unfortunate for the members to lose the needed services that they receive because the company is not honest and does not pay the Pals what is owed to them. 5/1/23 I received the response from Papa, Inc in regards to the above review. The person who write the response apparently did not do any research and told me to submit a ticket. The ticket was submitted. the response for the ticket was that NJ will no longer reimburse for mileage effective 3/15/23. I was not provided any information regarding these changes from the company before, on or after 3/15/23 until I submitted the ticket regarding the missing payment. Here is the ticket info: Ticket #124524 was submitted on 3/24/23 for commute miles on 3/23/23 to Ewing Township New Jersey address 117.88 miles from my home in Delaware which would be a total of $65.88 that Papa Inc. owes me.

I love the ladies I get to work with. I am so blessed to have been able to build close relationships with them.