PapaReviews of joinpapa.com

Our Pal Owen was wonderful. He had a great attitude and work ethic and was very helpful. Thanks for the help. The scheduler was very helpful finding a Pal despite 2 Pals cancelling the job or not being appropriate for the job. Owen arrived on time as originally requested. Great service!

First I have to say I have a great papa pal saying that I have had a problem joining papas after my free time ran out I spent many hrs on the phone first explaining that I set up an acct with my credit card the girl from Braven helped me set it up. I went to set up dr appt I was told I was no longer a member because my time ran out after at least 12 phone calls and giving my credit card out at least 12 times 5 times to one girl who had no idea what she was doing and had me on the line for 4hrs finally after talking to two supervisors I was told to reset it up again which took me all of 15 min (gee why didn't anyone think of that before) I did suggest that but the girls I talked didn't know how to. Most put me on hold for at least 10 to 15 min then came back just to tell me I wasn't a member and they couldn't set up an appt which was important also after I finally joined again I had a hard time getting my papa pal even though my pal knew about the appt and was on standby I was told there was other pals first that didn't make sense I have been using the same girl for months thats the idea of setting me up with a Special Papa's Pal Jessica is my Pal I can depend on her, she has done everything for me Dr appt, shopping, Computer, etc. All this was very stressful.

Regarding Papa On Demand Service associated with Select Health. From reading these reviews it sounds like the workers getting paid to work really don't want to work, don't want to drive to appointments, clean, help. Why do they accept the job then complain. Elderly people may be fully capable to do the tasks them selves, but if the service is offered, why wouldn't they take advantage of the service. Workers who are hired and paid are expected to work. Why are they all complaining. Seniors may have low energy because of age, chronic fatigue. Don't accept the job and be too prideful to do it. Work is work. Don't expect to get paid to just sit and talk. I worked in my youth as a maid. I didn't complain because I was hired to do that kind of work. If house, or yard work is a part of your job then don't complain when ask to do so. I'm new to the program. I haven't had my first visit yet. I hope it works out as I have chronic fatigue and don't want complainers coming over. Please!

It was sold to me as a rewarding experience helping the elderly, I feel mislead. The clients use you for a free taxi or maid. Most of the time the person is able bodied and fully capable so it’s not “rewarding” especially when they pay slave wages. Gas is $5 a gallon, I pick up a man who is only 64 and not even retired I learned, total snob BTW, his Dr’s office is 25 miles away! I was so upset, especially since this guy was fully capable of taking himself and didn’t need me, I felt used. One lady had me clean out her fridge that hasn’t been cleaned in YEARS. Dead flies, rotten food, she admitted that she could do it herself but didn’t want to. Often I show up and the person isn’t even home, I had a client who lived with her daughter who wasn’t home, her daughter suggested I clean HER home. This isn’t what I signed up for ok, I wanted to help elderly people who genuinely needs help, not be a servant or cheap slave labor. You guys want to know why your favorite pals disappear? They don’t reimburse for mileage, they cheat us and don’t pay correctly on top of the already low poverty rates we work for. I could get around the low pay for the satisfaction of helping an elderly person but it’s mostly baby boomers taking advantage of the service for free house cleaning.

They dont even deserve a one star. They do not help the people with training. They have sent out nice people yet, nothing was helpful. One stole from me , yet still works for them. As for rides,,, dont bother they fail to show up. I feel the company is a scam for sure. I am reporting them today for insurance fraud. I feel They are just trying to get funds from my insurance company. Help for disabled elderly? I can get same abuse from my kids. No thank you. Train your people. Listen to us elderly. I dont believe they know my generation. We stand up for ourselves! Fraud on insurance.

I was called to join this service out of the blue. I decided to give it a chance, but nothing happened the first few months. Then all of a sudden a lady arrived at my door saying she was there as a pal. She was friendly and helped me with some of my household chores (I work alongside them as I wasn’t expecting a maid service). Since then I’ve had three other visits from three different people. They were helpful as well, one visit was more of a social visit, which was quite nice for me as I don’t get out much. I requested that he be put in on my preferred Pal list, but I’ve never seen him again. The other two were also friendly and helpful, especially one who helped with a big chore that I really needed help with. Anyway, since then I’ve had two no shows. I’ve had to cancel a couple of times due to not feeling well, but I called in hours ahead. I expect the same thing in return from the business offering the service. I’ve spoken to customer service several times about these inconsistencies, and each time was told that it wouldn’t happen again. Today after yet another no show, I called in to cancel the service. There is a thing called “continuity of care”, and Papa Pal does not provide this. I’m extremely disappointed with the whole thing. If they are going to offer a service, they should do so. Papa Pal needs to get their act together.

I use this service through Cigna. It was difficult to get set up, and communication was not very good. The first person didn't show up, and I couldn't get the phone number for Papa Pals to reschedule. Then I found out Cigna has their own Papa Pals number. A few weeks later, a woman called for a well-care check. She was really nice and I ended up chatting more with her. We talked about costs going up, demographics, the weather, etc. The socializing was good for me. We scheduled for her to call back in a month. That chat was great also because I mentioned I'm Christian and we talked about the Lord. Just not able to do that much anymore with pressure to be politically correct. Then, a guy came by to paint a wall in my bathroom for me. I couldn't believe they had this service! He was punctual, nice, and professional. He did a good job. I will continue to use the service. Thanks Cigna!

The program sound great but in reality 1) the about distance turns into 10+ miles 2) company? No, the clients want a cleaning lady. 3) driving your the doctor? You would think every one choose a doctor in their town. No the driving to the doctor is 30 to 1 hour driving away to bring the clients to the doctor. So at the moment you finish your 3 hours to “company the elderly to the doctor” you have been driving the whole time. 4) last but not least important. The payment. They continue sending me emails “the payment has failed” something is wrong with my bank account or routing number. Nothing is wrong. It is a big scam. So be careful trying “to help” because they just take advance of you.