Reply from June HomesJan 20, 2026
Hi Ali,
Thank you for sharing your experience. We’re sorry to hear how frustrating your first weeks have felt.
Move-out charges, fees, and services are outlined in the lease and resident materials provided prior to signing, and any charges applied are based on documented findings and internal review. We understand that when multiple fees or billing items appear together, it can feel overwhelming, and we regret that this wasn’t clearer upfront.
Maintenance requests are prioritized based on urgency, and emergency issues are handled differently from standard requests. While some cases require coordination with property managers or third-party vendors, we recognize that delays can be stressful, and we’re sorry this was your experience.
Regarding reimbursements, eligibility is limited to specific items and requires receipts, which can understandably feel restrictive. That process exists to ensure consistency, though we acknowledge it can be frustrating in practice.
We can’t address individual account details publicly, but we’re always open to reviewing concerns directly and clarifying any charges, timelines, or open requests. Our goal is to resolve issues fairly and improve where we fall short.
We appreciate you taking the time to provide feedback.