Average
Based on 172 reviews
Just Blinds3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.
Just Blinds (justblinds.com) has 172 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 60 reviews with 1 star · Clear filters
Rob A.
Hello, I’m the one who did the review for the delivery that was one month late. You asked for my order #, (Order ID: 12675419), but didn’t give an email. With this order #, you should be able to send me email to my private address now. Thanks, RA
Reply from Just BlindsOct 11, 2023
Thank you for taking the time to share this information. I have emailed you and look forward to your response. -- Ava N
Charlie S.
I ordered in April, and the date kept getting pushed back, and then the pushed back date being guaranteed by the seller. After 5 months of stringing me along, I gave up on them. A truly horrendous experience
Rhonda L.
Originally had a great experience with Just Blinds in 2020.We had an issue with a couple of the blinds in 2022. Just Blinds replaced them as per their warranty. However, the replacement blinds were of a much lower quality than that of the original blinds. Now less than 10 month in and the replacements have broken. Have spoken to several people at Just Blinds and have been told each time there is nothing they can do. They no longer offer the original blinds and this is the new manufacturer. If this is the case, BE WARNED they are low quality, flimsy blinds of poor workmanship.
Reply from Just BlindsAug 28, 2023
Hi Rhonda, I am sorry to hear the replacement blinds were not up to the expectations set by your original blinds! While we do have many customers who are satisfied with the newer manufacturer, your opinion matters just as much as the next, so we greatly appreciate your feedback in our quest to continually improve! Please note the 3-year Standard Warranty we offer on all products is from the date of the original purchase. so I apologize if we were unable to assist due to this expiring. We can certainly still answer questions and concerns, we just would not be able to provide parts or replacements once the warranty period has passed. -- Patrick L, JustBlinds.com Social Care
Lori
I ordered three blinds to the old specs of 80x63 and what I received was 79 1/2 by 61 which is too short. All I got when I called was a discount to pay for new ones. That is bull as I ordered correctly and they made the mistake or maybe it is a racket going on so people reorder and they make more money! I ordered a blind from Homedepot for a big window measurement was done by me and I received it and it was perfect to my specs. So Just blinds is the problem! I will never pay for new blinds from them ok place any order ever again and I have reported them to the BBB and told them exactly what I just stated above that I believe it is a racket to try to get people to reorder at a discount so they make more money. This company is a piece of crap! My blinds were made too short and it is somehow my fault. I ordered a bigger measurement they cut them too freaking short and the response I just received below is total bullcrap! This company has a racket going in and blames the customer! This company is horrible!!!!
Reply from Just BlindsJul 25, 2023
Hi Lori, thank you for taking the time to submit this feedback! I'm sorry to hear the blind was not the expected size! When ordered as inside mount, all of our products have an automated factory deduction to the width, typically around 1/2 inch. This way all you have to do is measure your window opening and the factory will ensure it is not too snug and operates smoothly. If you measured an old blind instead of the opening, that could explain why it is more narrow than expected - your old blind was already deducted to fit the window, so by measuring the blind and not the opening, the new one has double deductions. We do instruct our customers, in a few places on the website, to provide the window measurement and not take any of your own deductions. Regarding the height, there is no factory deduction, so that 2 inch difference you mentioned should not occur. If you order 63 inch height, the full product from top to bottom should be 63 inches. If you measure your new blind again (including the headrail) and notice it is not the height that was ordered, we can look into it further and see if a factory error was made. Please feel free to reach out to us with your order number at 800-959-9939, [email protected], or via Live Chat. -- Patrick L, JustBlinds.com Social Care Hello Lori, Thank you so much for reaching out- I'm so sorry this has not been resolved for you just yet. Please email our team at [email protected] with your order number and email associated with the order, and I will be happy to continue looking into this for you right away. I look forward to hearing from you soon. - Wendy A.
Faith C.
I ordered a new blind for my window and measured it according to the old one and it was 32 and 1/8 and they sent me 31 5/8 and all they offered was a discount on another one without any credit for the wrong size. I do not recommend.
Reply from Just BlindsJul 18, 2023
Thank you so much for reaching out to let us know about your experience with us. I'm very sorry to hear that your order is not fitting as needed, and would really like to see how I can help. Can you please send an email to our team at [email protected] with your order number and email? I look forward to hearing back from you and looking into this for you very soon!
Richard J.
Nothing went wrong. I haven't opened the packages yet because my house isn't finished yet. I could give a better rating perhaps once the blinds are installed.
Reply from Just BlindsJun 4, 2023
Thank you for taking the time to share this feedback. I am happy to hear that your shopping experience has gone well so far. We hope that you love your products! -- Ava N
Joseph
I paid over $200 for roman shades that looked like $30 shades. The sample I based my purchase off of did not give me the feeling I would get this kind of poor quality. Since they have no return policy and you have to pay extra to be allowed to exchange, I am stuck with shades that I hate. The margins on things like this are very high to begin with; they can afford to eat some mistakes to get future business. A limited quantity return policy (like many other blinds websites) would be the only way I would ever buy anything from this website again.
Reply from Just BlindsMay 16, 2023
We're so sorry you're not satisfied with the shades you received and we'd love to look into this further. Please send us a message at [email protected] with your order details. We're looking forward to your reply! -- Robin R, Just Blinds Social Care Team
Laura W.
Misleading and dishonest. Terrible quality. They don't stand behind their warranty. They have a 2.4 rating on Facebook and I can see why. I will never buy from them again.
Reply from Just BlindsNov 3, 2022
Thank you for reaching out, Laura. I am so sorry to hear you feel we have misled you or that we don't stand behind our warranty. We do offer a 3-year warranty on our products. This does not cover measuring or order errors as these are custom-made to the sizes and specs provided. We do offer a Deluxe warranty at the time of purchase that helps with any errors while ordering. I would love to better understand your dissatisfaction and see how I can help further. I need to be sure I am viewing the correct customer/order. Please reach out to me at [email protected], include your order number and explain the exact issue. From there I can determine the best way to assist you. I look forward to your message. -- Lynn F., JustBlinds.com Social Care Team
